Bilingual Front Desk Receptionist - Cardiology

We are seeking a high-energy, bilingual Medical Front Desk Receptionist to support our client’s fast-paced Cardiology practice. The ideal candidate has prior hands-on experience in a high-volume outpatient setting, possesses non-negotiable expertise in eClinicalWorks (eCW), and is confident in executing real-time insurance verifications, managing busy phone lines, and maintaining seamless patient flow in a dynamic clinical environment.

Key Responsibilities:

Patient Reception & Intake: Greet incoming cardiology patients, execute check-in/check-out procedures, collect copays, and update demographics directly within eClinicalWorks.

Insurance Verification & Authorizations: Conduct real-time eligibility checks, verify primary/secondary insurance coverage, and confirm pre-authorizations for specialized cardiac testing and consultations.

High-Volume Call Management: Answer incoming multi-line phones, triage urgent patient needs, take accurate clinical messages, and route calls to medical assistants or providers.

Clinic Flow Coordination: Keep the lobby organized, manage patient wait times, and communicate scheduling shifts to clinical staff to keep the practice running on time.

Schedule & EMR Management: Book and reschedule patient appointments, manage telephone encounters, and handle incoming electronic communications within eCW.