Digital Document Services - Documentation Management Specialist - Analyst

Job Responsibilities

• Manage end-to-end account documentation for Payments and Markets clients, including client onboarding, account maintenance, account closure.

• Validate the document based on Firm’s guidelines, such as signature verification and client call back.

• Review existing document available that can be leveraged to support the validation, including reference to public available information platform to confirm the authorized signers where applicable.

• Index document into approved Firm’s repositories according to SOP to ensure the accuracy of metadata tagging.

• Monitor the incoming requests and queries from various stakeholders.

• Identify and communicate business partner requirements and escalate outstanding issues in a timely manner.

• Drive the implementation and execution of global DDS mandates and objectives.

• Record and track the status of each case including but not limited to special approval according to approval matrix, reporting and escalating to service recipient and other internal stakeholders.

• Prepare MIS report as required by consolidating various data source according to pre-defined report logic.

• General understanding of and execute internal procedural guidelines, policies (as well as related internal procedures and standards) in accordance with local and global principles.

• Ensure Standard Operating Procedures are updated reflecting the latest process.

• Design, monitor, review and develop efficient client documents handling process, systems, and workflow by working closely with multiple functions and teams for thorough identification of responsibilities.

• Provide operational support to supply audit / compliance / regulator with query handling, analysis as required.

• Previous experiences related to or a deep understanding of local regulations/legal guideline on corporate client documentation requirement would be an advantage.

Required qualifications, capabilities, and skills

• Bachelor’s degree or above
• Minimum 2 years’ working experience in back-office operations or account/cash operations of bank/financial industry
• Strong operational knowledge, with experience in handling corporate account/Payments product is preferred
• Highly organized and detail-oriented with the ability to work under pressure and high volume environment within tight deadlines and cut-off
• Fluent in speaking, reading & writing skills in both English & Chinese Mandarin
• Must be a self-starter with the motivation, demonstration of initiative, and ownership mentality to think outside of the box as necessary
• Ability to multi-task, identify priorities, work independently and excellent execution mentality
• Proficient with MS Office (Excel, Word, PowerPoint etc.). Data-driven professional with expertise in data analytics tools or automation skills would be a plus (Alteryx, Tableau, VBA etc.)

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J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

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J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

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Digital Document Services (DDS) is part of Corporate & Investment Bank (CIB) Operations that supports documentation management functions for businesses throughout the CIB. To adhere to the Data Risk Management Policy, DDS is implementing a common global operating model for the end-to-end lifecycle of client documentation across CIB inclusive of people, process, and technology while continuing to support our business partners and meet regulatory requirements in a controlled manner.