- Location
- Jacksonville, Florida
- Type
- Full-time
- Department
- IT
- Education
- High School
- Source
- Pinpoint
Description
Service Technician
Department: Field Operations
Employment Type: Full Time
Location: Jacksonville
Reporting To: Technical Operations Supervisor
Description
The Service Technician will perform troubleshooting and repair customer cable or fiber for high-speed internet services customer premises equipment (CPE) (i.e.: TV set, Cable Modem, ONT’s, Set Top Converter, DVR, etc.…) for residential and/or commercial dwellings, including the repair, replacement.
Key Responsibilities
- Perform troubleshooting and repair customer cable or fiber for high-speed internet services customer premises equipment (CPE) (i.e.: TV set, Cable Modem, ONT’s, Set Top Converter, DVR, etc.…) for residential and/or commercial dwellings, including the repair, replacement, installation of interior wiring, splitters, mini-amps, connectors and drop splices.
- Participate in scheduled on-call (stand-by) duties for providing technical support in repairing phone and internet during non-business hours. Work weekends and overtime as requested by supervisor to meet the needs of company and customers.
- Maintain daily records, logs, receipts, and other necessary documents.
- Maintain a clean, secured and properly stocked assigned company vehicle.
- Perform all assigned duties in compliance to company policies, specifications and those applicable to the requirements of OSHA, FCC, NEC, and local ordinances.
- Provide customer feedback, promote & sell company services. Maintain an appropriate and professional image with the community through appearance, demeanor, always driving habits and quality customer interactions.
- Perform other duties as assigned/requested by supervisor to achieve company goals and objectives.
- Knowledge of appropriate testing equipment (e.g., signal level meters, TDR’s, cable line, fusion splicer, PON meter, toners, ohm meters, CLI detection meters, etc.)
- Knowledge of National Electric Code and National Electrical Safety Code
- Repair signal leakage and participate in system’s on-going CLI monitoring/repair program.
Skills, Knowledge & Expertise
- High School Diploma or equivalent
- Minimum of 3 years as CATV Service Tech or related technical experience
- Valid Florida Driver’s License and satisfactory driving record
- Minimum of 3 years as CATV Service Tech or related technical experience
Job Benefits
- Medical, Dental and Vision
- PTO & Holidays
- 401K + Match
- Life Insurance
- FSA & HSA
- Short Term/Long Term Disability
- Legal Plan Support & EAP
Skills
ComplianceOSHA