Retail Training Specialist - Yellowstone National Park

Overview

 

Live. Work. Explore. as a part of our Retail team in Yellowstone National Park!

 

Help guests take home Yellowstone memories! Yellowstone Retail is looking for friendly, enthusiastic, and passionate employees to provide unforgettable guest service to our visitors in our retail shops. We operate and maintain eleven retail outlets throughout the park. We don't sell souvenirs, we sell memories!

 

Job Summary:

This role involves managing onboarding and universal training for new employees at Yellowstone, promoting the Legendary Hospitality Mission Statement. Key responsibilities include facilitating management classes, enhancing guest service training, and maintaining positive relationships with department managers. The position also requires tracking training metrics and ensuring accurate training records.

 

The Details:Position Type: SeasonalSeason Dates: Late March 2027 to Mid September 2027 Pay: $21.00/Hourly

 

Life in Yellowstone: 

• Employee housing (dormitory-style) and on-site employee meals (cafeteria-style) provided at low cost
• Free on-site laundry facility, Wi-Fi (limited bandwidth), and utilities included
• Free Yellowstone & Grand Teton National Park pass
• Employee Recreation Program (recreation centers, athletics, gear rentals, seminars, van trips, hiking, and more)
• Access to discounted services at Yellowstone Medical Clinics operated by STGi.
• Retail, Lodging and Travel Discounts
• $350 Referral Bonus Program 

Benefits: 

• Xanterra offers competitive benefit programs and services for eligible employees. For more information, click here. 

 

Responsibilities

• Perform all duties towards the company goals, maximize guest service, and meet or exceed job expectations.  Incorporate Legendary Hospitality into the training programs.
• Give direction to training team to accomplish retail specific goals.
• Ensure consistency of training with presentation styles and content messaging using a variety of instructional methods that emphasize learner engagement and transfer of learning to the workplace.
• Be coachable and work towards incorporating constructive feedback for improvement.
• Acts as a professional, modeling company expectations and behaviors and coach others to meet these expectations.
• Compile data for programmatic development or modification as requested by Learning and Development and Human Resources
• Assist in the development of new content based on data to better meet the needs of internal guests.
• Model the behaviors expected of managers to bring credibility when coaching managers.
• Focus on all tasks associated with the specialty.  Act as a Subject Matter Expert (SME) in the specialty.
• Conduct trainings (facilitate trainings that expand outside area of expertise).
• Transition from Training to Facilitation and understanding the difference.
• Mitigate employee resistance to organizational change.
• Motivate and inspire a diverse team to reach project goals by building relationships, leading by example, and managing conflict.
• Act as a resource for field managers and assistant managers on procedures, standards, and other company-wide policies and procedures.
• Facilitate leadership and supervisory management trainings.
• Works to develop and update procedures.
• Coordinate, schedule, and assist with training of all seasonal field personnel to perform job tasks utilizing presentation and on-the-job training techniques.
• Assist and coach Managers and Assistant Managers in the field in conjunction with the Support Department and location management.
• Help to supervise field trainers and do training evaluations to ensure proper presentation of materials.
• Assist with developing new training programs as needed for all specialist positions.
• Maintain training plans and outlines, updating as needed as procedures change. 
• Develop, organize, and conduct training seminars and other meetings as needed.
• Assist with annually updating job training manuals and aids. 
• Assist with schedules and coordinating of training venues and dates for training classes.  Schedule mid-season arrival training as needed. 
• Exercise appropriate discretion to escalate concerns related to employment law and company policy and procedure issues.
• Become certified where possible; participate in workshops and trainings to increase skills and knowledge in related fields.
• Stay active in the learning community by attending functions, meetings, seminars and training.
• To accomplish special projects as assigned.

Qualifications

• Ability to teach, motivate and develop line staff and managers in seasonal hospitality operations.
• Project management skills and ability to drive program engagement.
• Strong presentation skills and ability to think clearly under pressure and respond accordingly.
• Ability to deal with all co-workers, guests and employees professionally with the goal of providing Legendary Hospitality to internal and external guests.
• Ability to communicate positively and effectively both verbally and in writing.
• Effective organizational skills.
• Ability to work with little supervision.
• Knowledge of Company policies and procedures helpful.

Physical Requirements include:

• Lifting/carrying up to 50 pounds throughout the day.
• Standing for long periods of time.
• Frequent walking up and down stairs
• Speaking clearly in front of large audiences for several hours.
• Sitting and typing at a computer for extended periods of time.
• Work with required chemicals.
• Must be able to work in hot, cold, and dusty environments at elevations above 5000’.
• Must be able to work in close proximity of large game animals like elk, while respecting their space and not approaching.
• Must have hand dexterity capable of sorting paperwork and small items.

 

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.