Family Services Specialist I/II

Family Services Specialist I/II

This position is located in Oklahoma City, Oklahoma.

Annual Salary:

• Level I  H14A: $37,440.00 + Full State Employee Benefits
• Level II H14B: $40,248.00 + Full State Employee Benefits

Travel is Occasional. Must possess a valid driver's license and maintain required car insurance.

Must attend mandatory in-office training, including JumpSTARt Training located at a regional training facility. (Travel and lodging paid).
 

Minimum Qualifications:

Level I: 

• Education and Experience requirements consist of two (2) years of experience performing administrative support, recordkeeping, customer service, or client service functions in a call center, business, healthcare, public sector, or social services environment;
• OR an equivalent combination of education and experience, substituting thirty semester hours of college for each year of the required experience.

Level II: 

• Education and Experience requirements consist of​ a bachelor’s degree;
• OR an associate’s degree plus two (2) years of experience performing administrative support, recordkeeping, customer service, or client service functions in a call center, business, healthcare, public sector, or social services environment
• OR an equivalent combination of education and experience, substituting one (1) year of experience in a professional business, public sector, or social work environment for each year of the bachelor’s degree;
• OR two (2) years of experience as a Family Services Specialist.

Job Responsibilities

• Manages a caseload and provides services for individuals and their families.
• Evaluates the needs of individuals and families and makes referrals to community resources.
• Assesses the needs of individuals and determines eligibility for specific programs.
• Interviews clients by phone or in an office setting.
• Compiles data, completes documentation, and enters data electronically to determine eligibility. 
• Participates in individual and staff conferences and committee work as assigned. 
• Must attend all mandatory training associated with the position.
• Establish, engage, and grow positive and effective community partnerships with interested members of the public, service providers, and vendors in a supportive and teamwork-oriented professional manner; work effectively with partners to serve shared customers while maintaining confidentiality.

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If you have questions, please contact [email protected]

OKDHS is a Fair Chance Employer.

This is a position in the Oklahoma Civil Service

Announcement Number: 26-BB224

83000652/JR67562