Specialist Solution Analyst – Commercial Lending Technology

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Job Summary

Join the Commercial Lending Technology team within CIB Investment Banking Technology, acting as the bridge between business stakeholders and technology teams supporting the Commercial Lending estate.

This role combines business analysis, systems analysis, testing, and application support responsibilities. You will build a deep understanding of Commercial Lending products, processes, data, and technology platforms to drive business improvements, support production stability, and deliver sustainable technology solutions.

Job Description

Key Responsibilities:

Business & Systems Analysis

• Elicit, analyse, and document business and system requirements.
• Translate business needs into user stories, functional specifications, process models, and acceptance criteria.
• Analyse business and system processes to identify gaps, risks, and improvement opportunities.
• Maintain requirement traceability from business need through to solution delivery.
• Manage and prioritise requirements, defects, and enhancement backlogs.

Stakeholder Engagement

• Build strong relationships with business stakeholders, technology teams, operations teams, and vendors.
• Facilitate workshops and discussions to gather, validate, and align requirements.
• Communicate solution impacts, risks, dependencies, and recommendations effectively.
• Support business users through testing, implementation, and production adoption.

Application Support & Incident Resolution

• Provide functional support across the Commercial Lending technology landscape.
• Investigate production incidents, service requests, and business queries.
• Perform root cause analysis and coordinate issue resolution with internal teams and vendors.
• Identify recurring issues and opportunities to improve system stability and operational efficiency.

Solution Delivery & Testing

• Collaborate with engineers, product teams, testers, and vendors throughout the solution lifecycle.
• Support solution design, backlog refinement, and release planning activities.
• Define and execute test scenarios, coordinate UAT activities, and validate delivered solutions against requirements.
• Ensure solutions are production-ready and supported by appropriate documentation.

Continuous Improvement

• Contribute to the ongoing enhancement of Commercial Lending systems, processes, and support practices.
• Develop and maintain documentation, knowledge repositories, and operational procedures.
• Share knowledge and best practices across the broader technology team.

Qualifications & Experience

• Bachelor's Degree in Information Technology or a related field.
• Min 5 years experience in Business Analysis and Systems Analysis.
• Gathering, analysing, and documenting business and system requirements.
• Supporting business-critical applications and resolving production issues.
• Solution design, testing, defect management, and user acceptance testing.
• Working with business stakeholders, technology teams, and third-party vendors.
• Commercial Lending or Commercial Property Finance experience is essential.
• FIS Commercial Loan Servicing (CLS/ACBS) will be advantageous.

Technical Knowledge

• Understanding of system integrations, databases, application interfaces, and related technologies.
• Experience creating user stories, process models, and acceptance criteria.
• Working knowledge of UML and BPMN modelling techniques.

Key Competencies

• Strong business and systems analysis skills.
• Requirements elicitation and process modelling.
• Analytical thinking and structured problem solving.
• Stakeholder management and workshop facilitation.
• Excellent verbal and written communication skills.
• Ability to translate complex business requirements into practical technology solutions.
• Strong collaboration, relationship-building, and influencing capability.
• High attention to detail and ability to manage competing priorities.

Education

Bachelor's Degree: Information Technology