- Location
- Athens, Attica, Greece · published
- Type
- Contract
- Department
- Operations
- Source
- Workable
Description
Volton Hellenic Energy SA – powering Greece with Electricity, Natural Gas, and Telecommunications through Orizon.
We provide reliable solutions and build trusted relationships with our customers.
Through innovative services, we meet today’s energy demands while preparing for the challenges of tomorrow.
As Greece’s first multi-service provider, we seamlessly combine energy and telecoms, creating a unique ecosystem of value and convenience to our customers.
Recognized for a 3rd consecutive year as a Great Place to Work, we are proud of our people and our culture of excellence.
We are not just keeping up with the future – we are leading the way, setting the standard, and shaping what comes next.
As part of its continued development, Volton expands its Contracts Management team in Athens and seeks an Application and Contracts Operations Representative.
The role is responsible for managing new applications during the post-sale stage, ensuring the timely collection and completeness of all required documentation, the accurate entry of customer information, and the efficient submission of applications for final review, in accordance with established procedures and commercial policies.
Through systematic monitoring of pending cases and proactive communication with customers and relevant internal teams, the role contributes to reducing delays, corrections, and cancellations, enhancing application quality, and mitigating operational risk. The ultimate goal is to ensure the smooth and timely activation of services while improving the overall customer experience.
Responsibilities
- Daily communication with customers and systematic follow-up to collect required documentation and ensure timely application completion
- Use of approved communication templates and secure digital channels to provide clear instructions and customer support
- Ensuring the proper handling of documents and personal data in accordance with company procedures
- Monitoring applications requiring additional information or corrections and ensuring timely resolution
- Identifying and escalating complex cases, recurring pending issues, and operational problems
- Ensuring compliance with commercial policies, regulatory requirements, and established financial control procedures
- Applying approved review criteria to ensure the accuracy and completeness of applications
- Timely escalation of exceptions requiring further assessment or approval
- Maintaining complete records of actions taken and review outcomes to ensure process traceability
- Verifying the accuracy and completeness of customer information and supporting documentation
- Coordinating with relevant internal teams to resolve outstanding issues and facilitate application processing
- Contributing to the reduction of corrections, delays, and cancellations, improving application quality and operational efficiency