The employee in this position responds to a variety of emergency and other calls that require alertness, tact, sensitivity, concern to the callers situation, and good judgement during prolonged periods in a stressful work situation. Employees must also communicate information to Police, Fire Emergency Medical and other personnel in a responsible, prompt, courteous and efficient manner using a two-way multi-channel radio systems, phone systems, computer aided dispatch systems and other methods and devices. the employee in this position must be able to vocalize radio dispatch communications and phone conversations with clarity, volume and precision. The employee works under the telecommunicator supervisor, or other members of the Police or Fire departments. The employee in this position must exercise good judgement to ensure the prompt and efficient use of Police, fire and all other personnel during both emergency and non-emergency incidents. The duties include the following: answer 911 calls for service, handles citizen complaints, accurately enters all information received into the computer aided dispatch system via computer terminal, accurately dispatches information received to Police and Fire personnel via two- way radio system. Must be able to forward information to appropriate agencies, Police and Fire departments, National Weather Service, and other government agencies, via radio, computer, or fax machine accurately and rapidly during times of crisis. Must be able to record and transcribe numbers and other information rapidly and accurately. Obtain information from individuals and uses this information to generate a new Police Offense Report by entering the information via computer into the Police Department reporting system. Will be required to testify in court as needed, concerning the police reports they have generated and all other matters involving their duties while employed by the City of Youngstown. Graduation from an accredited high school or possession of a GED. One-year combined previous experience as a telecommunicator, public service, and/or a customer service -related industry. Experience in computer operation, computer keyboard data entry, or related experience and training. Knowledge of Microsoft Windows-based software systems, including but not limited to, Microsoft Office, Microsoft Word and Microsoft Excel. Fluency in multiple languages (Preferred). Possession of an Ohio Peace Officer Certification (OPOTA), successful completion of the 240-hour Ohio Fire Fighter Course and possession of a current valid certification from the State of Ohio for Fire Fighter I and II, Basic EMT certification, EMD certification, or APCO certification (Preferred).
All candidates for employment with the City of Youngstown must be a resident of Mahoning County or an Ohio County that is adjacent to Mahoning County at time of hire.Applicants must meet the above required qualifications to be considered
EXAMINATION INFORMATION:TYPE:TRAINING AND EXPERIENCE EVALUATION: Applicant’s grade will be determined based on Education and Experience found in the application and resume.
NOTE:Each applicant is required to submit a detailed resume of his/her education and experience at the time of filing application.
NOTE:THE CIVIL SERVICE COMMISSION RESERVES THE RIGHT TO REVIEW AND EVALUATE ANY AND ALL INFORMATION CONTAINED IN THE APPLICATION OR RESUME. LACK OF HONESTY WILL RESULT IN IMMEDIATE REMOVAL FROM THE ELIGIBILITY LIST.
BONUS POINTS WILL BE ADDED TO PASSING SCORES (70%) ON THE FOLLOWING BASIS:20% – MILITARY (DD-214 showing 180 days’ consecutive active duty service and proof of honorable discharge required)
15% -Reserve Component– upon completion of entry-level training.
15% – PROOF OF CITY RESIDENCY (Submit four (4) different proofs of residency from one (1) year ago and four (4) different current proofs of residency – Total of 8
10% – Nena/APCO Basic Telecommunicator certification NOTE:ALL COPIES OF DIPLOMAS, LICENSES, CERTIFICATES, AND RESUMES MUST BE UPLOADED AT THE TIME OF FILING. Original college transcripts are required as verification of educational attainments. If you are a veteran and wish to claim the military preference credit, please upload a PDF COPY of FORM DD-214 showing proof of honorable discharge.
*****As provided for in Youngstown City Ordinance ORD-11-244 and in accordance with the City of Youngstown Charter, Section 52 (E) any candidate who is a bona fide resident of the City of Youngstown for at least one year immediately prior to an entry level examination and remains a resident citizen of the City of Youngstown throughout the selection process, as determined by the Civil Service Commission, at the time of filing his or her application for examination, shall, if a passing grade is attained, have a credit of fifteen percent (15%) added to his or her raw score. The Applicant must show proof of residency by providing the following: Driver’s License, Bank Statements, Utility Bills, Mortgage Release/Lease, and/or Insurance Statements. In order to be considered applicants must submit four (4) different proofs of residency from one (1) year ago and four (4) current proofs of residency
(Total of 8)