Director of Network & Field Experience
Pdkintl
·Today
- Salary
- $110k – $120k/yr
- Location
- Arlington, Virginia
- Workplace
- Remote
- Type
- Full-time
- Department
- IT
- Seniority
- Director
- Experience
- 7+ years
- Source
- BetterTeam
Description
Educators Rising is a national movement helping young people discover, explore, and step into the future of education. Through a network of more than 21,000 student members across 50 states, we create exceptional experiences that give young people a place to belong, opportunities to lead, and real experiences that help them discover what they are capable of and who they are becoming. Teaching is our entry point, but the experience is bigger than preparing for a single career. Through chapters, coursework, competitions, conferences, leadership, and authentic practice, students build skills, belonging, agency, leadership, and professional identity while discovering the many ways they can shape the future of education.
Summary:
We are seeking a field-savvy, customer-centered leader to bring Educators Rising to life in schools, chapters, and states across the country. The Director of Network & Field Experience makes sure what we create reaches the field and works there, and that educators and partners have a great experience with us along the way. Your work will advance our purpose: to empower the next generation to lead the future of learning.
This role blends field leadership with a customer experience orientation and mindset. You'll lead the strategy for how we engage our network and support teacher leaders, chapters, State Regional Coordinators (SRCs), and state and local affiliates. You'll lead the implementation strategy for our curriculum and growing portfolio of experiences, ensuring the field has what it needs to bring them to life successfully. You'll also be the organization's ears in the field, turning what you hear from educators and partners into insight that shapes how we design, package, and market our work.
You will lead a team of three: the Network & Field Manager, the National Implementation Manager, and the Network & Field Coordinator. You'll own or contribute to the organization's Deploy & Amplify objectives, which cover awareness, activation and implementation, and engagement. You'll work closely with the Senior Director of Program Innovation & Design and the Director of Marketing & Communications, as well as with the Outreach & Engagement and Finance teams. You will report to the Chief Strategy & Experience Officer.
This is a 100% remote position. A laptop will be provided to you during onboarding. You are expected to be online during our business hours that align with the Eastern Time Zone.
Core Responsibilities and Measures of Success:
Lead Network & Field Engagement Strategy:
Set the strategy for how Educators Rising engages and grows its network. Proactively equip teacher leaders and local SRCs with the resources, learning, and communication they need to run strong chapters.
Set the strategy for how Educators Rising engages and grows its network. Proactively equip teacher leaders and local SRCs with the resources, learning, and communication they need to run strong chapters.
Core Responsibilities:
- Develop and lead the network and field engagement strategy, aligned to the organization's Deploy & Amplify objectives.
- Set the strategy for how Educators Rising builds Teacher Leader and SRC capability and keeps the network learning, connected, and engaged.
- Oversee the resources, toolkits, and guides that help State Regional Coordinators and teacher leaders start, run, and grow strong chapters.
- Oversee the webinar and professional development offerings for teacher leaders, including PD certificates for attendees.
- Oversee regular communication with the field, including the monthly teacher leader newsletter.
- Keep local SRCs informed and equipped to support chapters in their area, and build strong relationships with state and local affiliates.
- Assist states in obtaining CTSO recognition by providing consultation, resources, and ongoing support to navigate requirements and strengthen state-level program development.
- Serve as the organization's listening capability: synthesize what the field needs, values, and struggles with, and bring those insights to Program Innovation & Design, Events, and Marketing & Communications.
- Set Deploy & Amplify goals for activation, implementation, and engagement with the Chief Strategy & Experience Officer, and track and report progress against them.
Measures of Success:
- Deploy & Amplify OKRs for activation, implementation, and engagement are met or meaningfully advanced.
- Teacher leaders find our resources, webinars, PD, and newsletters useful, and participation grows over time.
- SRCs and affiliates report strong, productive relationships with Educators Rising.
- More chapters are launched, active, and sustained year over year.
- Field insight regularly and visibly shapes program, curriculum, and marketing decisions.
Support our Chapters and the Field:
Make sure teacher leaders, SRCs, and partners get responsive, hands-on help when they need it, so questions and issues are resolved quickly and consistently.
Make sure teacher leaders, SRCs, and partners get responsive, hands-on help when they need it, so questions and issues are resolved quickly and consistently.
Core Responsibilities:
- Set clear service standards, response times, triage, and escalation paths, and make sure the team has the tools and knowledge to meet them.
- Ensure the team is providing adequate customer support to the field.
- Respond to requests from local SRCs and affiliates.
- Use discernment about what can be resolved unilaterally as a one-off and what should be coordinated with the broader team under the Chief Strategy & Experience Officer, so the field gets a cohesive, coherent experience.
- Coordinate with the Events team, which manages conference registration and competition setup, so support answers are accurate and issues are escalated quickly, especially during peak periods.
- Build simple systems and processes to quickly and effectively escalate and resolve issues, while also developing solutions to root causes of recurring issues.
- Partner with Business & Operations to identify technology, self-service, and process solutions that make support easier and reduce unnecessary manual work.
Measures of Success:
- Requests and inquiries are resolved quickly, accurately, and within set service standards.
- Teacher leaders get timely, accurate answers to their conference registration and competition questions, with fewer last-minute issues each year.
- Teacher leaders, SRCs, and partners report a positive, easy experience working with Educators Rising.
- The field gets consistent answers and a coherent experience, without one-off fixes creating inconsistencies.
- Recurring issues decline over time as root causes are addressed.
Drive Curriculum Implementation:
Make sure the EdRising curriculum is adopted, implemented well, and delivers value in classrooms, working directly with the teacher leaders who use it.
Make sure the EdRising curriculum is adopted, implemented well, and delivers value in classrooms, working directly with the teacher leaders who use it.
Core Responsibilities:
- Lead the strategy for strong implementation across Educators Rising offerings and experiences.
- Define what high-quality implementation looks like and establish the measures and feedback loops needed to understand implementation quality.
- Ensure Teacher Leaders receive the adult learning, onboarding, and ongoing support they need to implement effectively.
- Understand how implementation needs differ across schools, districts, states, and contexts, and adapt the support model accordingly.
- Use implementation data and field feedback to identify what is working, where barriers exist, and what needs to improve.
- Partner with Program Innovation & Design to ensure implementation learning informs the continued development of offerings and experiences.
Measures of Success:
- Curriculum adoption and active implementation grow year over year.
- Teachers implementing the curriculum report strong support and satisfaction.
- Grant-funded implementation meets its commitments, reporting requirements, and deadlines.
Inform How Offerings Are Positioned, Packaged, and Marketed:
Bring the voice of the field to how Educators Rising brings its offerings to market.
Bring the voice of the field to how Educators Rising brings its offerings to market.
Core Responsibilities:
- Partner with the Director of Marketing & Communications on positioning, messaging, and campaigns that drive awareness and engagement.
- Work with Outreach & Engagement and Finance to shape how offerings are packaged, such as tiered packages, and how they're sold and renewed.
- Make sure the field is ready for new offerings and changes, with clear communication, training, and support in place before launch.
Measures of Success:
- Offerings are positioned and packaged in ways that reflect what the field needs and values.
- Launches and changes reach the field smoothly, with fewer surprises and support issues.
Lead and Develop the Team:
Build a team that delivers responsive, high-quality support to the field at a sustainable pace.
Build a team that delivers responsive, high-quality support to the field at a sustainable pace.
Core Responsibilities:
- Lead, coach, and develop the Network & Field Manager, National Implementation Manager, and Network & Field Coordinator.
- Set clear roles across proactive engagement (resources, webinars, PD, newsletters), reactive support, curriculum implementation, and coordination, so work is covered without duplication.
- Delegate day-to-day support, content production, and execution to the team, while staying close enough to the field to spot trends and step in when needed.
- Manage workload and team health, especially around peak periods like the start of the school year and conference registration.
Measures of Success:
- The team is clear on roles and priorities, and field work is covered reliably.
- The team delivers high-quality support without chronic overload.
- Team members grow in skill and responsibility, and retention and engagement are strong.
How You Think and Lead:
You are a field leader with a customer experience mindset. You understand what it takes to run programs in schools and communities, and you care deeply about the adults who make that happen: the teachers, advisors, and partners who bring Educators Rising to students. You listen well, respond with empathy, and turn what you hear into action.
You are proactive and strategic. You anticipate what the field will need before they ask, and you build systems and resources that make support easier at scale. You have strong judgment about when to move quickly on your own and when to bring others in, so the field gets a unified, consistent experience.
You are a collaborative leader. You work well across teams, from program design to marketing to sales and finance, and you represent the field's perspective with clarity and credibility. You develop your team, delegate well, and keep work organized and moving, even in busy seasons.
Experience and Qualifications:
- 7–10+ years of experience in field engagement, member or chapter services, program implementation, customer success, or a related area, ideally in education or a mission-driven organization.
- 3+ years of people management experience.
- Experience building and sustaining relationships with state agencies, districts, schools, affiliates, or similar partners.
- Experience leading training, onboarding, or professional learning for educators or other practitioners.
- Experience building or overseeing customer support or service functions, including service standards and support systems.
- Ability to turn field and customer feedback into clear insights and recommendations.
- Strong communication, problem-solving, and relationship skills, with sound judgment about when to escalate or coordinate.
- Experience with CTE, CTSOs, or curriculum implementation is strongly preferred.
- Experience managing grants, including reporting and compliance, is a plus.
- Familiarity with CRM, help desk, or support tools (e.g., Salesforce, HubSpot, Zendesk) is a plus.
- Willingness to travel periodically, including to the National Conference, state events, and partner meetings.
Compensation:
Salary range will be between $110,000 – $120,000, commensurate with experience, plus competitive benefits.
How to Apply:
Your resume and cover letter will serve as your application. To be considered for this role, submit your resume, cover letter, and application to [email protected] with the subject line: Director of Network and Field Experience. Deviation from this subject line will cause a delay in the processing of your application. Applications will be reviewed on a rolling basis.
Skills
SalesforceHubSpotCompliance