Practice Manager - Pineville Animal Clinic - NC

We are seeking an experienced and dynamic Veterinary Practice Manager to lead and oversee the operations of Pineville Animal Clinic, formerly know as St. Francis Hospital for Animals. As a key member of our leadership team, you will play a critical role in ensuring the smooth functioning of our hospital, providing exceptional client service, and fostering a positive work environment for our team members. Your leadership skills, business acumen, and passion for animal welfare will contribute to the continued success and growth of our practice.

About our clinic: Pineville Animal Clinic a full-service small animal hospital, offering the gold standard in medical and surgical care. We believe healthy pets make happy people, and we strive to provide high-quality veterinary care for cats and dogs in the Charlotte area. We are AHAA Accredited and Cat Friendly! Our diagnostic equipment includes an in-house laboratory, digital radiography, digital dental radiography, a full lab suite, and ultrasound. Most importantly, we have phenomenal, experienced support staff who are crucial to the success of patient and client care. Our doctors perform a variety of routine and advanced soft tissue surgeries and dentistry. All our patients undergoing anesthesia have pre-op lab work and receive an IV catheter, IV fluids, and are carefully monitored and recovered by our skilled surgical technicians.

Location: We are in South Charlotte in the thriving community of Pineville. Pineville Animal Clinic has been a trusted and proven animal care provider for South Charlotte’s pets since 1996! Charlotte is one of the fastest growing cities in the southeast, with some of the country’s best schools, restaurants, and parks. Be in the mountains in two hours, or at the beach in three! A thriving community in a blooming metropolitan city makes Pineville a great place for a veterinarian at any stage in their career to live and work!

Responsibilities:

1. Leadership and Staff Management:
• Provide leadership, guidance, and direction to a team of veterinary professionals, support staff, and administrative personnel.
• Foster a positive and collaborative work environment, promoting teamwork, accountability, and professional development.
• Recruit, hire, train, and evaluate staff members, ensuring a skilled and motivated team.
2. Business Operations and Financial Management:
• Develop and execute strategic plans to enhance the clinic's operational efficiency, client satisfaction, and revenue growth.
• Monitor and manage the clinic's financial performance, including budgeting, forecasting, and financial reporting.
• Oversee inventory management, procurement, and vendor relationships.
3. Client Service and Satisfaction:
• Ensure exceptional client experiences by maintaining high standards of customer service, communication, and professionalism.
• Address client concerns and feedback promptly and effectively, striving for continuous improvement in client satisfaction.
4. Compliance and Quality Assurance:
• Ensure compliance with veterinary regulations, industry standards, and best practices to uphold the highest quality of care and safety.
• Implement and maintain protocols for patient care, medical records, and administrative procedures.
5. Marketing and Business Development:
• Collaborate with the marketing team to develop and implement strategies to attract new clients, retain existing clients, and enhance the clinic's reputation.
• Identify opportunities for business growth, such as expanding services, partnerships, and community outreach.
6. Facility and Resource Management:
• Oversee the maintenance and organization of the clinic's physical facilities, equipment, and supplies.
• Coordinate with IT support for technology systems, software, and hardware maintenance.

Qualifications:

• Bachelor's degree in Business Administration, Veterinary Management, or related field. MBA or CVPM (Certified Veterinary Practice Manager) certification is a plus.
• 2-5 years of veterinary hospital management experience.
• Strong leadership, organizational, and decision-making skills.
• Excellent communication and interpersonal skills for effective team management and client interaction.
• Business acumen, including financial analysis, budgeting, and strategic planning.
• Proficiency in using practice management software, Microsoft Office, and other relevant tools.
• Passion for animal welfare and commitment to delivering exceptional patient care and client service.
• Ability to lift 40lbs unassisted.

Benefits:

Salary: $65k-75k annually, to commensurate with experience. 

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Development
• Tuition assistance
• Uniform allowance
• Discounted healthcare for personal pets

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