Patient Care Coordinator – Ottawa East, Ontario

Patient Care Coordinator – Ottawa East, Ontario InspiAIR Inc. was founded in 2005 to raise the clinical standard for support and education in the growing therapeutic fields of Obstructive Sleep Apnea and Home Oxygen Therapy. We have developed best-in-class proprietary Clinical Protocols & implemented advanced respiratory therapies using state-of-the-art respiratory equipment. InspiAIR is a Canadian locally owned and operated respiratory homecare company. We are dedicated to helping our patients breathe easier and sleep well. We're looking for a Patient Care Coordinator to join our Respiratory Care team in Ottawa East. In this role, you'll coordinate referrals, schedule patient visits, and verify funding criteria for home oxygen therapy and related services. We're looking for someone customer-focused, detail-oriented, and organized, with the ability to set priorities and follow through on tasks within critical deadlines. What You’ll Do

• Warmly welcome clients and assist them with purchases, booking appointments and answer general therapy inquiries.
• Promptly answer telephone calls and receive faxes, distribute correspondence and inquiries to appropriate associates, requisition supplies and additional office duties.
• Billing insurance and government agencies.
• Maintain accurate records of submission and payment, minimize accounts receivable and ensure prompt collection of outstanding payments.
• Adhere to patient charting protocols in Electronic Medical Records system.

What We’re Looking For

• High School Diploma or GED equivalent is required.
• College Degree in administration or equivalent is considered an asset.
• A minimum of 2+ years in a medical administrative position.
• Retail and merchandising experience is considered an asset.
• Excellent organizational and administrative skills with impeccable attention to detail.
• Proficiency working with Microsoft Office Suite of products.
• Experience in Blueprint, QuickBooks and other agency portal systems is considered an asset.
• The ability to quickly learn and understand various processing in a constantly changing environment.
• A professional, friendly interpersonal manner with strong customer service values.
• Strong written and verbal communication skills.
• Good time management skills and ability to work effectively under pressure and meet demanding deadlines.
• Ability to multi-task, assess situations and prioritize tasks accordingly.
• Good listening skills along with the ability to accept and follow direction.
• Bilingualism is considered an asset.

What We Offer 

• Comprehensive Benefits Package
• RRSP Matching
• Competitive Salary
• Paid Time Off

Job Details

• Job Type: Full-Time, Permanent
• Wage: $23-$25 / hour
• Location: 1459 Ogilvie Road, Unit 2, Ottawa, ON K1J 8K6 – in-person

InspiAIR is committed to an inclusive and diverse work environment and provides equal opportunities for all applicants. If you're looking for a meaningful career with a locally owned company where your talent makes a real impact, we'd love to hear from you. Website: www.inspiair.ca Vacancy Disclosure: this posting represents a current, existing vacancy within our organization. AI Use Statement: InspiAIR uses artificial intelligence (AI) tools to assist in screening and evaluating candidate information. AI is used to ensure consistency, fairness, and efficiency in the recruitment process. All decisions are guided by human oversight and in compliance with Ontario's Employment Standards Act (ESA). By submitting your application, you consent to the use of AI for these purposes.