Hiring.Camp

User Support Specialist - Information Technology

Lincoln County

·

Yesterday

Salary
$28 – $38/hr
Location
Lincoln County, OR, OR
Type
Full-time
Department
IT
Seniority
Entry
Education
High School
Source
GovernmentJobs

Description



Lincoln County is seeking a customer-focused and technology-driven User Support Specialist to join our Information Technology team. In this role, you will serve as a vital resource for County employees by providing technical support, troubleshooting hardware and software issues, and ensuring that technology systems remain reliable and effective across County departments. Technology plays a critical role in delivering services to our community, and as a User Support Specialist, you'll have the opportunity to support a diverse workforce, contribute to meaningful public service, and be part of a team dedicated to innovation, security, and operational excellence.


$28.31 - $38.05 per hour*

*Lincoln County follows Oregon Pay Equity laws in reviewing education and experience for wage offer.

 

Lincoln County offers a comprehensive benefits package including:

  • Medical, Dental, & Vision Coverage
  • 11% County contribution to 401(k)
  • County funded Health Savings Account (HSA)
  • $40,000 County Paid Life Insurance
  • Employee Assistance Programs (EAP)



Provide helpdesk support for computer-related trouble calls:  

  • In conjunction with Systems Administrator and Computer Services Technician, tests and installs hardware and software. 
  • Perform upgrades to PC workstation hardware and software. 

Coordinate, schedule, and conduct computer-related training sessions:

  • Train on use of software. 
  • Train on general computer use. 

Maintain IT technical documentation:

  • Develop documentation. 
  • Develop end user documentation and help files. 

Help office organize and document office and technical supplies or equipment.

  • Purchase and invoice computer related equipment. 

USER SUPPORT SPECIALIST JOB DESCRIPTION


Yaquina Bay Bridge in Newport, OR

EDUCATION

High School Diploma / GED

 

EXPERIENCE

One year customer service experience with basic knowledge of computer systems, cell phones, and networking. 

Any combination of education, experience, and training which provides the required knowledge, skill and abilities as determined by the County.

 

Oregon Driver's License required within 30 days of hire.


Knowledge of/Ability to:

  • Considerable knowledge of Windows-based operating systems and applications.
  • Troubleshooting and resolving computer hardware and software problems. 
  • Maintain accuracy and close attention to detail. 
  • Physical capability to handle high mobility demands and complex personal interactions, and to be mobile with respect to servicing equipment. 
  • Coordinate diverse activities.
  • Gather and organize data. 
  • Maintain confidentiality. 
  • Make formal presentations and provide training to individuals and groups. 

REASONABLE ACCOMMODATIONS

Lincoln County is committed to providing reasonable accommodations as required by the Americans with Disabilities Act (ADA). This job description indicates, in general, the nature and levels of work, knowledge, skills, abilities, and essential functions expected of the position.   Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions. 




Lincoln County, OR | Official Website

For more information, please reach out to [email protected]
Apply now by clicking the link above!

Skills

Customer Service

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