Senior Motor Claims Handler

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

We're looking for an experienced claims professional to join our Motor Claims team in a fully remote role.

 

This role will focus on managing a portfolio of motor claims from cradle to grave, with a particular emphasis on complex credit hire and injury claims. You'll be responsible for investigating liability, negotiating settlements, managing litigation where required, and delivering positive outcomes for both customers and clients.

 

This is an excellent opportunity for someone who enjoys taking ownership of their caseload and thrives in a fast paced environment. You'll join a supportive and collaborative team where your experience will be valued, not only in managing your own claims but also in sharing knowledge and acting as a technical point of reference for colleagues across the wider department.

 

You'll be joining a business that invests in its people, with opportunities to develop your technical expertise, gain professional qualifications and progress your career over time. The working hours are Monday - Friday, 9am - 5pm.

How you'll make an impact

• Managing a portfolio of motor claims from first notification through to settlement
• Handling complex credit hire, injury and litigation claims
• Investigating liability and making robust decisions based on available evidence
• Managing claims through the MOJ Portal and liaising with solicitors where required
• Negotiating settlements and achieving appropriate claim outcomes
• Maintaining accurate and detailed claim records
• Building positive relationships with clients, customers, solicitors and other stakeholders
• Managing a high volume caseload and prioritising effectively within a fast paced claims environment
• Acting as a subject matter expert within the team, providing guidance and support to colleagues
• Contributing to team and departmental objectives through a collaborative approach

About you

• Extensive experience handling motor claims, including significant exposure to credit hire claims
• Strong knowledge of injury claims and the MOJ Portal
• Good understanding of litigation and the claims lifecycle
• Experience managing claims from cradle to grave
• Ability to work independently, prioritise effectively and take ownership of a high volume caseload
• Strong decision making, negotiation and stakeholder management skills
• Experience handling complex motor claims within an insurer, TPA or claims environment
• Commercial motor claims experience would be advantageous
• A proactive approach with the confidence to use initiative and solve problems independently
• Team focused mindset with a willingness to support colleagues and contribute to departmental success
• CII qualifications would be advantageous but are not essential, with support available for those wishing to pursue professional qualifications

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being 
• Career development opportunities and ongoing learning 
• A collaborative, people-first culture with accessible leadership 
• The opportunity to do meaningful work with global reach and local impact 

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. Although this role is listed as full-time, if you’re in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)