Find your calling at Mercy!

Under the direction of the primary care operations team, the Primary Care Patient Certified MA works directly with Mercy Primary Care Providers to provide safe, timely, effective, efficient, equitable, patient-centered care in a systematic way. The Primary Care Patient Care Certified MA will partner with patients, providers, and other members of the clinical care team to drive quality outcomes for all patients. Duties and responsibilities will be performed in a manner consistent with our mission, values, and Mercy Service Standards.

Position Details:

• Education: High school diploma or equivalent
• Education Preferred: Graduate from an accredited Medical Assistant program
• Experience Preferred: One year of applicable patient care experience or applicable medical office experience as defined by the clinic

• Coworkers can be hired as a Certified Medical Assistant if they are a Certified/Registered Medical Assistant.
• Coworkers must actively maintain their certification, or they will be transitioned to the Medical Assistant title
• New hire must attend MA Clinic Academy training
• Must have completed all MA Competencies
• Complete Advanced Standard Rooming with overall achievement >= 90% for the last 6 months including:
  AWV questionnaire and documentation
• Thorough Medication Reconciliation
  Closing all open care gaps as indicated Encounter Guide (Fall Risk, Depression, Breast Cancer Screening, Colorectal Cancer Screening, and Diabetes Eye Exam)
  Blood Pressure Recheck for patients with elevated initial blood pressure reading
  Completion of Patient Experience Conversation

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.