- Salary
- $45k – $65k/yr
- Location
- New York
- Workplace
- Remote
- Department
- DN
- Seniority
- Entry
- Source
- Lever
Description
Position Overview:
We are seeking a Client Service Associate to support customers with travel coordination, reservation assistance, and overall service excellence. This fully remote role is ideal for individuals who enjoy working with people, staying organized, and ensuring smooth travel experiences from inquiry to confirmation.
This is an entry-level opportunity within the travel industry. No prior travel experience is required. Structured onboarding and ongoing support are provided.
Key Responsibilities:
Assist clients with vacation research, travel options, and itinerary coordination
Support the reservation process for flights, hotels, cruises, and vacation packages
Communicate professionally with clients regarding travel details and timelines
Review booking information for accuracy and completeness
Maintain organized client records and documentation
Provide follow-up support before and after travel
Qualifications:
Strong written and verbal communication skills
Detail-oriented with solid organizational abilities
Comfortable using online systems and digital tools
Ability to manage responsibilities independently in a remote environment
Previous customer service, hospitality, or administrative experience is beneficial but not required
What We Offer:
Structured onboarding and training program
Access to booking systems and travel supplier resources
Flexible remote work environment
Supportive and collaborative team culture
Ideal Candidate:
This role is well suited for individuals exploring a career in the travel industry, professionals transitioning into remote work, or candidates seeking a customer-focused position with growth potential.
Skills
Customer Service