Web Operations Quality Analyst

Job Title:

Web Operations Quality Analyst

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.


The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.


The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.


Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.


Join us and be part of this journey towards greater opportunities and brighter futures.

Mandatory requirements:

• Monitor and analyze outputs from automated site health, accessibility, availability, performance, and broken-link scanning tools, ensuring timely identification and escalation of issues.
• Partner with cross-functional stakeholders across business, product, engineering, and support teams to drive issue resolution, track progress, and ensure accountability through closure.
• Perform Closed Loop Corrective Action (CLCA) analysis to identify root causes, implement preventive measures, and improve operational processes.
• Correlate monitoring and practice scan results with customer-impacting metrics, business KPIs, and digital experience indicators to establish causation, prioritize remediation efforts, and measure business impact.
• Develop and deliver executive-ready reports, dashboards, and insights that communicate trends, risks, operational health, and improvement opportunities to stakeholders and leadership teams.
• Drive continuous improvement initiatives by identifying recurring issues, process gaps, and opportunities to enhance monitoring effectiveness, reporting capabilities, and overall customer experience.
• Act as a liaison between technical and business teams, translating complex findings into actionable recommendations and business outcomes.

 

Essential Requirements:

• 5+ years of experience in Business Operations, Digital Operations, Site Reliability, Web Analytics, Data Analysis, or related operational roles.
• Strong analytical skills with the ability to interpret large datasets, uncover trends, perform root cause analysis, and generate actionable business insights.
• Experience working with monitoring platforms, automated testing tools, dashboards, reporting solutions, or website operational health metrics.
• Demonstrated ability to collaborate and influence stakeholders across multiple organizations, driving accountability and timely issue resolution.
• Strong understanding of customer experience metrics, operational KPIs, and the ability to connect technical issues with business impact.
• Excellent written and verbal communication skills, including the ability to present findings, recommendations, and status updates to leadership and cross-functional teams.

 

Desirable Requirements:

 

• Knowledge of Dell.com architecture, digital platforms, accessibility standards, web monitoring solutions, and customer experience measurement frameworks.
• Understanding of web technologies including HTML, CSS, JavaScript, and modern website monitoring practices.
• Familiarity with incident management, problem management, CLCA methodologies, and continuous improvement frameworks.

Location:

IND Hyderabad Raidurg Village B7 South Tower, Serilingampally Mandal Divya Sree Orion

Language Requirements:

Time Type:

Full time2027-03-06