Control Tower Analyst

About Goodyear

We’re dedicated to producing, innovating, and servicing the best tires in the world. For over 125 years, Goodyear has led the way in developing smart solutions that shape the future of mobility. Today, we’re one global team united by bold thinking, relentless drive, and a passion to exceed expectations. If you’re ready to embrace change and make an impact in your career, let’s go.

Why This Role Matters

As a Control Tower Analyst, you will play a key role in ensuring the effective delivery of Goodyear's Tires as a Service (TaaS) program. You will be responsible for monitoring real-time tire intelligence data, interpreting system alerts, and making timely, data-driven decisions to optimize tire performance, manage tire life, and ensure the right service is delivered at the right time and place.

Working closely with customers, tire service providers, and internal stakeholders, you will coordinate service activities, monitor service execution, and proactively resolve operational issues to ensure fleet availability and high service standards.

In addition, you will maintain accurate customer, vehicle, and tire information across internal systems, monitor the health of connected technologies, and support the continuous improvement of Control Tower operations.

What You'll Do

• Monitor and interpret real-time tire intelligence data: Monitor alerts from cloud-based systems, assess tire conditions, identify potential issues, and determine appropriate actions based on available data and established decision-making templates.
• Make operational decisions and manage tire life: Take timely, data-driven decisions to optimize tire performance, activate services when required, and ensure interventions are aligned with technical needs and operational priorities.
• Coordinate tire service execution: Collaborate with customers to align service activities with fleet operational requirements and vehicle availability, ensuring services are delivered at the right time and place.
• Manage service provider performance: Activate and coordinate tire service providers, communicate and track service requests in the relevant systems, follow up on outstanding inquiries, and ensure agreed service levels are met.
• Maintain customer, vehicle, and tire data: Set up customer accounts and ensure accurate and timely updates of vehicle details, tire IDs, sensor IDs, mileage, tread wear, and incident information in systems such as FOS and FleetHQ.
• Monitor technology and resolve operational issues: Perform regular health checks of connected technology and hardware, remotely troubleshoot technical issues, coordinate repairs, and follow up on service-related incidents until resolution.
• Ensure effective operational collaboration: Work closely with the Control Tower Team Lead, customers, and service providers to support daily operations, maintain effective communication, and ensure consistent service delivery.

What We're Looking For

• Educational background: Bachelor's degree in Business Administration, Engineering, Information Technology, or another relevant business or technical field.
• Relevant professional experience: 2–3 years of experience in customer service, help desk, technical support, or operational support functions, with previous experience in a Control Tower environment considered an advantage.
• Control Tower experience: At least 1 year of experience in a Control Tower role, or a minimum of 6 months for candidates with proven previous experience as a team leader or acting team lead.
• Technical and systems knowledge: Experience working with SAP and Microsoft Excel, with the ability to navigate operational systems, manage data, and maintain accurate records.
• Operational and analytical skills: Strong understanding of Control Tower operations and the ability to interpret real-time data, identify potential issues, make informed decisions, and solve problems effectively.
• Communication and organizational skills: English and an additional European language (minimum C1), strong verbal and written communication skills, attention to detail, and the ability to manage multiple priorities and meet deadlines.
• Ownership and customer focus: A proactive, accountable, and customer-oriented approach, with the ability to work independently, collaborate effectively with different stakeholders, and consistently maintain high service standards.

We welcome applicants from a wide range of backgrounds and experiences. Even if you don't meet every listed qualification, we encourage you to apply.

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Goodyear is one of the world's largest tire companies. It employs about 63,000 people and manufactures its products in 48 facilities in 19 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate

Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.