Housing Services Director

Description

IOCP is seeking a Housing Services Director to provide strategic leadership and oversight to IOCP’s housing programs, ensuring high-quality, integrated, and client-centered services that advance housing stability and long-term well-being for individuals and families in the community served by IOCP. Please read below for more information about this new position and how you can apply!

Why us?

• Star Tribune Top Workplace 2023 – 2026! 
• Full-time, benefits eligible 
• Medical, Dental, Vision, Life Insurance, Long Term Disability, FSA, HSA, 401(k), Employee Assistance Program
• Nine paid holidays
• Generous PTO (starting at 21 days annually)
• Hybrid work environment
• Compensation: $85,000 - $90,000 annually

Why you?

• You are a leader. You are a follower. You are a doer.
• You are a great teammate; you love working with people in a team environment.
• You are optimistic, fun, and energetic.
• You enjoy coaching and supporting staff individually and as a team.
• You are passionate about housing and providing a seamless experience to IOCP clients by bringing services directly to them.
• You are a strategic thinker.
• You communicate with clarity, purpose, and impact.
• You collaborate to unite people around a shared purpose that inspires direction and transformation.
• You enjoy developing and piloting new programs, documenting the results, and continuing to adjust the approach to best meet the needs of our clients.
• You want to be at IOCP. You want to be about our mission. You want to do this work with this team in this community.

What is the work?

Housing Services Strategy, Execution, and Outcomes

• Champion a vision for the delivery and impact of IOCP’s housing services 
• Provide strategic direction ensuring all aspects of the work are consistent with the mission and priorities of Interfaith Outreach  
• Work with the housing team to develop goals, outcomes and performance measures to assess program impact  

Staff Leadership and Culture

• Work with Program Managers to facilitate the delivery of multiple programs serving affordable housing communities, supportive housing residents and individuals and families facing housing instability
• Hire, recruit, and train new staff
• Establish clear performance expectations and hold Managers and team accountable for service quality and program outcomes

Client Services Alignment and Collaboration

• As a member of Client Services Leadership, work collaboratively to ensure alignment among programs and seamless client experience
• Work with Client Services Leaders, Program Managers and program teams to ensure impactful services and a coordinated approach

Partnership Development and External Relationship Management

• Coordinate with housing development partners, including Outreach Development Corporation and public funding entities
• Support IOCP’s work with Outreach Development Corporation through information sharing, consultation, shared planning and community engagement efforts that align with the current IOCP/ODC Agreement
• Build and maintain strong working relationships with partner housing owners and managers

Budget Management

• Develop and monitor program budgets
• Provide budget forecasting based on program activities and client needs throughout the year  
• Manage resource allocation, grants and grant compliance 

Public and Community Engagement

• Deliver presentations to diverse audiences to advance IOCP’s advancement goals and strengthen community education, awareness and engagement 
• Represent IOCP housing services including the need, programs and impact with internal and external audiences  

Client Services Leadership

• Serve on agency leadership teams 
• Represent the agency with identified community networks and organizations 
• Participate and contribute to agency meetings, trainings, projects and events

About IOCP 

We are a human service nonprofit that provides services in food, clothes, case management, emergency financial assistance, employment services, and childcare resources to those residing in our service area. Our clients and staff come from all walks of life! Inclusionary relationships are core to our role as an employer, service provider, partner, and community leader. We embrace diversity and are committed to promoting an inclusive environment across all types of difference.  

Our work environment is client centered, values driven, team oriented, diverse, and focused on learning and professional development. We have a strong internal culture of collaboration and team support, and a deep commitment across staff to our mission and values. Supervisors are extremely supportive of self-care, will help you grow, and give you a platform to do amazing work. Our team is tight knit, supportive and has fun together! Learn more about us here: https://iocp.org/. 

Apply 

Think you’d be a great fit for our team? Please complete our application, including submission of a resume and cover letter. Candidates are considered as submissions arrive. Position is open until filled.  

Requirements

Minimum

• 7-10 years of progressive leadership experience in housing, human services or nonprofit program management 
• Strategic leadership skills - ability to create a vision and lead teams toward that vision 
• Experience with affordable housing programs, key local organizations and funding streams 
• Experience with housing with services program models 
• Familiar with affordable housing property management, asset management and compliance 
• Knowledge of county and state funded housing assistance programs
• Program development, management and evaluation experience 
• Ability to network and develop community partnerships 
• Excellent written and verbal communication skills
• Excellent presentation skills
• Strong technical skills with knowledge in Microsoft Office Suite, including Word, Excel, and Outlook
• Thrives in a diverse, values-driven, and collaborative environment
• Valid driver’s license with a safe driving record 

Preferred

• Master’s degree in social work, public administration, non-profit management or related field 
• Leadership experience in affordable housing, housing-based services and/or homelessness response services.  
• Bi-lingual in English and Spanish, Somali or Russian