Service Coordinator

About the Role
Lead with purpose. Drive innovation in therapeutic support and empower teams to deliver life-changing outcomes.

Join our Dual Disability Region, where we specialise in delivering individualised, therapeutic models of support for people with dual disability and complex needs. As a Service Coordinator, you will provide strategic leadership, guidance, and clinical oversight to Support Workers, ensuring high-quality, person-centred outcomes that promote participant independence and wellbeing. A key focus of this role is the supervision, mentoring, and professional development of staff, fostering a skilled and engaged workforce that delivers exceptional support.

Key Responsibilities

• Lead and mentor staff to deliver active, person-centred support.
• Participate in the development and review of participant plans and programs.
• Monitor and assess plans for effectiveness, ensuring goals are achieved.
• Negotiate service offerings within funding boundaries.
• Ensure personalised development plans for team members.
• Oversee documentation and compliance with funding requirements.
• Design innovative rosters within budget and funding frameworks.
• Manage workforce planning, risk management, and cost monitoring.
• Approve timesheets accurately and in line with payroll processes.
• Communicate effectively with stakeholders and complete incident reporting.

About You

• Experience with development and delivery of complex service plans and projects
• Ability to always apply and demonstrate a flexible and person-centred approach, assisting participants to design and adapt homely environments to achieve individualised quality of life.
• Develops and maintains effective stakeholder relationships.
• Leads, guides, and educates staff in effective reporting, documenting and administration and documents supervision and coaching.
• Educates and develops others to achieve quality developments
• Guides therapeutic interventions.
• Preferred understanding of projects and mental health/hospital discharge planning and pathways.

Qualification and Essential Licences

• Current Driver’s Licence.
• NDIS Worker Screening Check & Working with Children Check (or willingness to obtain).
• First Aid & CPR certification.
• Tertiary qualification in Disability, Social Work, Behavioural Science, Psychology, or similar.
• Eligibility to work in Australia.

Why Join CLO?

At CLO, you'll be part of a supportive and inclusive team where kindness, trust, learning, connection and inclusion guide everything we do. We offer ongoing training and development, salary packaging of up to $15,899 tax-free, discounted health and fitness benefits, and most importantly, the opportunity to make a genuine difference in people's lives every day. If you share our values and are passionate about supporting others, we'd love to hear from you.

If this sounds like the right opportunity for you, or to find out more, please call the Recruitment Team on 72219550 for a confidential discussion or submit an application today.