Accounts Receivable Associate

Accounts Receivable Specialist

Location: Office-Based

Job Type: Full-Time (Temporary 6-month term)
Schedule: Monday–Friday

Position Overview

Water Engineering is seeking a motivated, organized, and detail-oriented Accounts Receivable Specialist to join our team. This position plays an important role in maintaining accurate customer accounts, managing outstanding receivables, and supporting the company's cash flow objectives. The ideal candidate will be responsible for monitoring customer account balances, conducting collection activities, resolving billing discrepancies, and maintaining positive customer relationships while ensuring timely payments. This role requires strong communication skills, attention to detail, and the ability to work collaboratively with customers and internal departments.

Key Responsibilities

• Reconcile, monitor, and maintain customer accounts and ledgers to ensure accuracy and support company accounts receivable goals

• Review accounts receivable aging reports and proactively follow up on overdue customer balances

• Contact customers by phone and email regarding outstanding invoices, payment expectations, and collection efforts

• Establish and maintain professional customer relationships while effectively managing collection activities

• Investigate and resolve customer disputes, billing discrepancies, payment delays, and account concerns

• Coordinate with Sales and Customer Service to resolve purchase order discrepancies, missing documentation, and other issues that may delay payment

• Monitor recurring late-payment trends and identify opportunities to improve customer payment performance

• Work with customers to resolve payment challenges, align payment terms, and encourage electronic payment options when appropriate

• Maintain accurate documentation of collection activities, customer communications, payment commitments, and account resolutions

• Identify opportunities to improve accounts receivable processes, collection effectiveness, and overall cash flow

• Communicate account concerns and collection challenges to appropriate internal departments

• Manage a high volume of customer communications while maintaining professionalism, accuracy, and timely follow-up

Required Qualifications

• High school diploma or equivalent

• Approximately 2 years of experience in accounts receivable, collections, billing, or a related accounting position preferred

• Strong verbal and written communication skills with the ability to communicate professionally and effectively with customers

• Professional telephone etiquette and confidence discussing outstanding balances and payment expectations

• Ability to manage a high volume of emails, customer inquiries, and account activity

• Strong organizational skills and exceptional attention to detail

• Basic Microsoft Excel skills

• Ability to prioritize responsibilities, manage multiple customer accounts, and meet established deadlines

• Strong problem-solving and analytical skills with the ability to investigate and resolve account discrepancies

• Ability to work independently while collaborating effectively with Sales, Customer Service, and Finance teams

Preferred Qualifications

• Associate degree in Accounting, Finance, Business Administration, or a related field

• Experience working in a manufacturing environment utilizing an ERP system

• General knowledge of SAP or similar ERP/accounting software

• Experience reviewing accounts receivable aging reports and monitoring collection performance

• Familiarity with customer payment terms, purchase orders, invoicing, and payment processing

• Experience identifying recurring payment issues and developing solutions to improve collection performance

• Strong customer service skills with the ability to maintain positive business relationships while effectively managing collection responsibilities

• Ability to adapt to changing priorities and work effectively in a fast-paced environment

Benefits

• Holiday Pay

Why Join Water Engineering?

Water Engineering offers a professional and supportive work environment with competitive benefits and opportunities for professional growth. As a member of our team, you will play an important role in supporting our financial operations, strengthening customer relationships, and contributing to the company's continued success.

We value employees who take initiative, demonstrate accountability, and are committed to providing excellent customer service. We believe in fostering a workplace that values diversity, inclusivity, teamwork, and equal opportunity. We welcome motivated individuals who are eager to contribute and grow with our organization.

Water Engineering is proud to be an Equal Opportunity Employer.