- Location
- El Segundo, CA
- Workplace
- Hybrid
- Department
- Community Supports Operations
- Experience
- 1+ years
- Education
- High School
- Source
- Greenhouse
Description
Build a Career That Changes Lives - Including Your Own
24 Hour Home Care is a leading provider of home care and community-based services focused on helping individuals live safely and independently. As part of TEAM Services Group, a private equity-backed healthcare services organization, we combine a mission-driven culture with a commitment to innovation, growth, and operational excellence.
Here, the work you do matters. Whether you’re supporting clients directly or helping drive our business forward, every role contributes to improving lives and strengthening the communities we serve.
Grow with purpose. Lead with heart. Make a difference every day.
Watch this short video to see the heart behind our work and the impact our teams create every day.
Who You Are
You are a passionate and performance-driven team player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles and Competencies:
In the spirit of Own(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: 24 Hour Home Care: Glassdoor Page
Sound interesting? Read on for more details!
The Role:
The Community Supports Coordinator, AWC Downstream supports the Agency with Choice (AWC) service line by guiding caregivers through the final stages of onboarding, from application completion and hiring requirements through their first shift. This role ensures caregivers are prepared to begin providing services while supporting members through admission and the start of care.
The Community Supports Coordinator works closely with Upstream Coordinators, internal teams, members, and caregivers to resolve onboarding barriers, coordinate first shifts within 48 hours of hire, and ensure accurate timekeeping through Field Service Lightning (FSL).
Primary Responsibilities
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Manage assigned caregivers from the Upstream handoff through application completion, reviewing documentation, conducting consistent follow-up, and resolving outstanding requirements.
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Coordinate caregiver hiring requirements, including identification verification, employment eligibility, background checks, required approvals, and hiring readiness.
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Partner with members and caregivers to coordinate the first shift within 48 hours of hire, provide FSL training, troubleshoot access issues, and confirm accurate first-shift documentation.
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Support member admissions, caregiver rehires, and post-hire inquiries, collaborating with internal teams and Case Managers to address service concerns and ensure continuity of care.
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Maintain accurate caregiver and member records in Salesforce, track onboarding progress and outstanding requirements, and ensure compliance with company policies and HIPAA requirements.
This is a hybrid position, coming into the El Segundo office 1x per month.
Work Schedule: Standard business hours are 8:00 a.m. to 6:00 p.m. Pacific Time, however, this position follows an alternating biweekly schedule in Pacific Time:
- Week 1: Monday–Friday, 10:00 a.m.–7:00 p.m.
- Week 2: Either Sunday–Thursday or Tuesday–Saturday, with weekday shifts from 10:00 a.m.–7:00 p.m. and the scheduled weekend shift from 8:00 a.m.–5:00 p.m.
What You Bring to the Table:
Qualifications
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High school diploma or GED required.
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Minimum 1 year of customer service experience or experience in a service-oriented role.
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Experience supporting customers or applicants through multistep processes, including documentation collection and follow-up.
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Proficiency in Microsoft Office, including Word, Excel, and Outlook.
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Spanish-speaking ability preferred.
Skills
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Customer service, caregiver engagement, and relationship building
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Strong written and verbal communication
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Organization, time management, and deadline prioritization
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Problem solving, sound judgment, and attention to detail
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Cross-functional collaboration and accurate documentation
What We Bring to the Table:
24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.
Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers, ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County.
Upon review, should criminal history have a direct, adverse, and negative relationship, 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions. At which point, 24 Hour Home Care will review the prospective hire’s written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined, 24 Hour Home Care will provide a copy of the Second Individualized Assessment.
Individuals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information.
- By Email: [email protected]
- By Web: https://dcba.lacounty.gov/contact-us/
- By Phone: (800) 593-8222
For California applicants: by applying for this position, you acknowledge and consent to the collection, use, and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).