Senior Director of Campus Operations

Job Description:

The Senior Director of Campus Operations is the single point of accountability for day-to-day operational execution across the Easterseals NH Military & Veterans Campus. The Senior Director will take direct operational ownership of the campus’s service lines and revenue generating assets – Recreation, Challenge Course, Retreat & Accommodations, VSO Outreach, and future programming areas. This role will act as the campus’s internal integrator, unifying functional teams, policies, and systems into one cohesive operating model, and will be accountable for financial performance, quality, and execution of the strategic planning program.

Qualifications:

• Master’s Degree in Business Administration, Organization Development/Leadership, Management or related field with a minimum of five (5) years of experience providing strategic & high-level leadership in a non-profit, human services, hospitality, or outdoor recreation setting is preferred OR:
• Bachelor’s Degree in Business Administration, Organization Development/Leadership, Management or related field with a minimum of seven (7) years of experience providing strategic & high-level leadership in non-profit, human services, hospitality, or outdoor recreating setting is required.
• Demonstrated experience operating and integrating multiple, distinct program or service lines under one organization.
• Demonstrated experience with financial oversight (P&L, budgeting dashboards) across multiple revenue-generating units, including fee-for-service and earned-revenue models.
• Experience building policies, procedures, and quality systems in a growing or early-stage program environment.
• Experience leading organizational change and workforce/staffing capacity planning across functional teams.
• Cultural competency for the Military, Veteran, and First Responder population. 
• Strong business acumen, project management, business writing, grant compliance, funder-reporting, and reporting skills are required.
• Valid driver’s license and reliable transportation.

 Essential Responsibilities:

• Assume day-to-day operational authority for the Military & Veterans Campus (MVC), serving as the campus’s operational integrator; unifying Recreation, Challenge Course Operations, VSO Outreach, Retreat Center & Accommodations, and programming into one coherent, streamlined operating model with shared policies, procedures, reporting standards, and metrics. 
• Directly supervise, coach, and develop functional/service-line leaders; own workforce and staffing capacity planning across departments, including resolving known dual-role strain as programs scale.
• Partner with finance staff on budgets, analytical dashboard, and audits, while being an active owner of the campus financial and performance execution across all revenue-generating assets (Challenge Course, retreat center/accommodations, rentals, bookings, training, and work programs).
• Drive the resolution of operational and compliance barriers required to commercialize campus assets and strengthen financial sustainability.
• Manage day-to-day compliance, reporting, and administration for awarded grants, coordinate funding pursuits and proposals with the Chief Military & Veterans Services Officer and other applicable partners.
• Lead the cross-functional execution of strategic plan roadmaps, sequencing dependencies (certifications, funding commitments, programming/development) to optimize efficient and effective outcomes.
• Build and manage quality improvement systems to ensure consistent, high-quality service delivery across all campus programs.
• Build & maintain strong relationships with key stakeholders of the MVC, agency partners, vendors, contractors, and community members, etc. to support daily operations.
• Engage with functional & service line leaders (i.e. Recreation, Retreat Center, VSO, etc.) to further develop operational foundations, policy & procedure development, integration services, etc., in alignment with project & strategic planning objectives.
• Engage in ongoing business planning initiatives to identify areas of strategic growth or change to further operational and financial success.
• Represent day-to-day operations at Board of Directors and subcommittee meetings as needed.
• Attend client-centered conferences, and team, agency and staff meetings.
• Maintain job knowledge by participating in educational opportunities, reading professional publications, and relevant networks.

Hours:  Full time, Monday – Friday

Compensation:   TBD

What’s in it for you? We offer a comprehensive benefits package for full-time, eligible employees, including:

• Medical, Dental, Vision, Life & Disability
• PTO begins accruing on your first day!
• Up to 9 paid holidays annually, plus one floating holiday of your choice. For programs that remain open during holidays, staff scheduled to work will receive holiday pay in accordance with program guidelines.
• 403(b) employer match up to a maximum of 3%
• Tuition reimbursement after one year of employment
• Student loan repayment for qualifying degrees after one year of employment
• Wellness programs: nutritional counseling services, reimbursement programs for weight loss & tobacco cessation

We are proud to be a recovery-friendly workplace and a NH Veteran-Friendly Business.

To learn more about this role, please click on the blue “Apply Now” button below to submit your application. Have questions about the role? Schedule time to chat with our Talent Acquisition Specialist, Bill: www.calendly.com/eastersealsnh-bill/30min 

Difficulty submitting your application or scheduling time to chat? Contact

Bill at 603.670.6817 or email [email protected] 

EOE