CAGE SHIFT SUPERVISOR

To hire the very best team members, Chukchansi Gold understands we have to make the very best offer. In addition to our competitive wages and employee perks, Chukchansi Gold team members receive $43,000-$58,000 in benefits alone, including medical, vision, 401K with employer match and immediate vesting, life insurance, meals, reduced workday hours, paid time off and more. Join the team at Chukchansi Gold and enjoy the best benefits package in the Valley!

Chukchansi Gold team members enjoy unrivaled perks. You’ll also receive free and discounted meals in the Team Dining Room, paid time off, holidays gifts and raffles. Additionally, discounts for Costco memberships, the Monterey Bay Aquarium, Six Flags, Verizon Wireless and Chukchansi Park.

Voted the Valley’s No. 1 best local employer, Chukchansi Gold Resort & Casino is California’s premier integrated resort offering lively gaming, world-class entertainment and luxurious accommodations, welcoming thousands of guests each year.
 

Job Description:

SUMMARY: Responsible for ensuring that all accounting activities in the Cage & Credit Departments are performed accurately and efficiently in accordance with all applicable laws, rules and regulations of the Gaming Commission, Federal and State Tax Commissions, and established company policies, procedures and controls. This position is also responsible for all operations of the Cage and for maintaining and safeguarding Cage windows and for direction of Cage Cashiers on an assigned shift. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Interacts effectively with the public and people. Performs excellent guest service at all time. Performs all jackpot and fill transactions at Team Member window. Performs all job functions of and oversees Main Back Cashiers and Cage Cashiers. Redeems coupons, coins, chips and tokens for coin and/or cash. Approves Cage Cashier and Main Bank Cashier transactions over allowable limits. Researches variances and other discrepancies. Monitors the balancing of monies received and disbursed. Assists in the completion of either In-House or casino credit applications. Conducts operation of basic Cage machinery, including jetsorts, bill counters, 10-key calculators, coin wrappers, etc. Monitors all financial activities within the department which relate to the Cage to ensure that all applicable laws, rules, regulations and controls of the Company, the Federal and State Tax Commissions, and the Gaming Commission are enforced during their assigned shift. Brings Team Member concerns beyond their realm of authority and/or problems and unusual customer activities to the attention of the Assistant Cage Shift Manager Maintains and monitors Team Member documentation, disciplinary actions and evaluations on a per month basis. Monitors efficient placement of staff to ensure optimum coverage in all areas of the department. Performs functions of Main Bank/Cage Cashiers during temporary staffing shortages. Handles guest disputes. Maintains a consistent and regular attendance record. Performs any reasonable request made by management. May be used as an usher as needed by management for events. SUPERVISORY RESPONSIBILITIES: Directly supervises the activities of all Team Members in the Cage on assigned shift. Carries out supervisory responsibilities in accordance with the organization’s policies and procedures and applicable laws. Responsibilities include interviewing, hiring, and training Team Members; planning, assigning, and directing work; appraising performance; rewarding and disciplining Team Members; addressing complaints and resolving problems. QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE: Bachelor’s degree in Accounting, Business Administration or related area from a four year college or university; or a minimum of one year related Casino Cage experience and/or training; or an equivalent combination of education and experience. Minimum of six months experience at the level of Main Bank Cashier or above preferred. SPECIAL QUALIFICATIONS: Minimum of one-year in Casino Cage required. Must possess excellent communication, organizational, and analytical skills. Must be extremely numbers-oriented and computer literate. LANGUAGE SKILLS: Ability to read, analyze, and interpret documents such as technical procedures, financial reports, policies and procedures, and governmental regulations. Must possess the ability to respond to common inquiries or complaints from guests, Team Members and regulatory agencies. Ability to write reports and correspondence and must be able to effectively present information in one-on-one and small group situations. MATHEMATICAL SKILLS: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. REASONING ABILITY: Ability to define problems, collects data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Team Member is regularly required to talk or hear; stand and walk. The Team Member is frequently required to use hands to finger, handle, or feel objects, tools or controls and to reach with hands and arms. The Team Member is occasionally required to sit, stoop, kneel, crouch or crawl, and to lift and/or move up to ten pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Team Member is regularly exposed to risk of radiation (from computers) as a great deal of the workday is spent working on spreadsheets or inputting data into the computer system. The noise level in the work environment is usually moderate to loud. When on the casino floor, the Team Member will be exposed to a smoke-filled environment.