Housing Content Lead - Staff Resources

• Full Time, Permanent Role
• Location: Sydney, NSW with Work from Home Options!
• Salary starting at $82,000 + Super + NFP Salary Packaging
• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all.

Find out more about us and our purpose.

Your opportunity

Behind every successful tenancy, service improvement and operational decision is a foundation of clear, practical guidance that helps teams work confidently and consistently. As our Housing Content Lead – Staff Resources, you will play a vital role in shaping how knowledge is shared across Mission Australia Housing, transforming complex processes into accessible resources that support staff capability, service quality and positive outcomes for tenants and communities nationwide.

Working closely with operational leaders, subject matter experts and frontline teams, you will create, review and continuously improve a broad range of staff resources, helping drive consistency, efficiency and best practice across Housing Operations. Acting as the custodian of operational knowledge, you will ensure procedures, SOPs, guides and other resources remain accurate, accessible and aligned with service designs developed by the Business Analyst.

This is an opportunity to combine your exceptional writing and stakeholder engagement skills with a purpose-driven organisation committed to building stronger communities and creating pathways to secure housing.

Your key responsibilities will be to:

• Develop and maintain high-quality operational resources for Housing Operations, including policies, procedures, guides, templates and checklists.
• Create new staff-facing documentation to support emerging business needs, projects and service growth initiatives.
• Review, edit and enhance existing documents to improve clarity, relevance, usability and consistency.
• Translate complex operational, business and system processes into practical and easy-to-use resources.
• Manage the full document development lifecycle from concept through to publication.
• Collaborate with subject matter experts, frontline teams and operational leaders to gather content and validate processes.
• Facilitate workshops and consultation activities to support resource development and continuous improvement.
• Maintain document governance practices, including version control, document registers and review schedules.
• Support operational readiness by developing resources required for new projects, systems and service changes.
• Drive continuous improvement in content development, accessibility, knowledge management and staff experience

Requirements for success

• Relevant tertiary qualification in communications, writing, business, public policy or a related field, or equivalent experience.
• Demonstrated experience in content development, technical writing or operational documentation within a complex environment.
• Experience developing, reviewing and improving operational resources and procedural documentation.
• Ability to transform complex information into clear, practical and user-friendly content.
• Strong editing, proofreading and document development capabilities.
• Experience engaging with diverse stakeholders and incorporating feedback into resource development.
• Strong workshop facilitation and consultation skills.
• Excellent organisational skills with the ability to manage competing priorities and deadlines.
• Proficiency in Microsoft Office and document management platforms such as SharePoint.

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your benefits

To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:

• Rewarding work – every day you know you’re making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities 
• Opportunity to purchase additional annual leave 
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

Our culture  

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.  

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email [email protected] or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [email protected]  

Find out more about a career with Mission Australia. 

How to apply

Click ‘Apply’ and send your application today!

As a committed Circle Back Initiative employer, we will respond to your application.

Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you