We are seeking a Bilingual Disability Case Manager to join our Coughlin team in Ottawa, Burlington, or Winnipeg, though we are flexible on location.

If you are bilingual (French and English) and an experienced Disability Management professional or have a keen interest in health, wellness, and disability management, plus enjoy working in a team environment, we encourage you to apply.

The Bilingual Disability Case Manager is required to process short-term disability claims for payment by applying established policies and procedures. They will also provide administrative support to clients, members, and insurers to allow effective and prompt processing of all disability claims. In addition, the Bilingual Disability Case Manager will be a direct liaison with Trustees, employers, and members to provide information regarding procedures and claim status to the plan consultants and other company staff as needed.

The Bilingual Disability Case Manager will:

• Review disability claims to determine fitness for work and ongoing eligibility and entitlement to benefits based on medical documentation, functional abilities, job demands, and contractual provisions

• In collaboration with the client and treatment providers, develop and implement case management plans focused on recovery and timely return to work

• Conduct regular assessments to understand the client’s ongoing functional abilities, recovery, and treatment needs

• Determine work-readiness and develop suitable RTW programs

• Identify barriers impacting recovery or RTW and coordinate expedited health care or rehabilitation services

• Manage cases until return to work or claim resolution

To be successful as the Bilingual Disability Case Manager with Coughlin & Associates, you will need:

• Completion of a Bachelor’s degree or diploma in a health-related field or disability management

• 3+ years experience in disability claims adjudication or case management

• Full fluency in French and English

• A high degree of confidentiality as you will have access to a moderate range of confidential information

• Strong judgement and critical thinking skills - able to exercise judgement in various situations and ensure work is completed in a timely and accurate fashion in order to meet deadlines

• Accuracy and Precision - an ability to detect errors before they have negative impact

• Communication skills - responding to clients, members or other external contacts, preparing correspondence, assisting with appeals, etc.

• Strong assessment and decision-making skills

• Strong understanding of medical and mental health conditions and treatments

• To effectively manage and resolve conflict

All-star candidates will have:

• Proficiency using the Microsoft Suite - MS Word, Excel, Outlook, etc...

• A customer service-focused mentality with a positive outlook and a high level of accountability

• The ability to prioritize and multi-task in a fast-paced environment

What's in it for you:

• Learn by working alongside our experts.

• Extended health care and dental benefits

• A retirement savings plan with company contributions

• A suite of Health & Wellness offerings

• Mental Health programs and support for you and your family

• Assistance for the completion of industry designations

• Competitive compensation

About Coughlin & Associates Ltd.:

Across the country, thousands of Canadians rely on Coughlin & Associates Ltd. to design and administer their group medical, dental, disability, life insurance and pension benefits. Coughlin is a full-service benefits consultant and third party administrator. Our services include:

• Group benefits consulting and plan marketing

• Plan administration and correspondence

• Claims adjudication and payment

Established in 1958, Coughlin & Associates Ltd. provides services to some of Canada’s most respected companies, unions, and public service organizations.

Providing an inclusive, accessible environment, where all employees and clients feel valued, respected, and supported is something we're committed to. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. If you require an accommodation or an alternative format of any posting please reach out to [email protected] 

The base salary for this position is between $60,000 - $67,000 annually.

This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc.). The actual base salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are selected to move forward in our recruitment process, the Talent Acquisition Specialist will be able to provide additional details of the total compensation for this role.