Service Writer

Monroe Tractor is a well-known and respected construction equipment and agricultural equipment dealer with over 75 years of experience servicing the northeastern US. With 18 locations throughout New York, Pennsylvania, Vermont, Connecticut, and Massachusetts, we pride ourselves on providing best-in-class sales and support to over 15,000 hardworking customers. Since our founding in 1951, the industries we serve have been transformed by the technologies, equipment, and capabilities undreamed of decades ago. But the people we serve haven’t changed, and neither have we. We’re still a family-owned business!

The Service Writer position is ideal for someone who is excellent with customers and is a problem solver. You will act as an intermediary between customers and branch staff.  

Qualifications 

• High School diploma or equivalent.
• One or more years of experience in a Service Writer position and/or service or parts department.
• Great communication skills.
• Familiarity with agricultural and/or construction equipment is a plus.
• Computer skills including Microsoft Excel, Outlook, and Word.
• Self-starter with attention to detail, strong organization, and is goal-oriented.
• Comfortable dealing with the public.
• Strong team player.
• Able to lift 25 pounds.

Responsibilities

• Assist in creating work orders.
• Review and maintain all repair orders for accuracy and completeness.
• Process records of parts requisitions, parts invoices, material invoices and outside labor invoices to ensure proper accounting.
• Assist in scheduling of service work.
• Keep the service manager informed on all work orders.
• Assist with warranties.
• Intermediary between parts and service, technician lead contact for parts.
• Ensure every customer is satisfied with the products and service.

Benefits

• Medical, Dental & Vision Insurance
• 401K Plan + Match
• Competitive Paid Time Off Policy
• Short/Long Term Disability
• Family-owned and operated
• Annual Reviews
• Annual Incentive Bonus opportunity

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.