Certification Support Specialist

EAGLE Certification Group is seeking a highly organized and detail-oriented Certification Support Specialist to join our Client Services team. In this role, you'll help keep the certification process organized, accurate, and on schedule by maintaining client and audit records, preparing documentation, tracking deadlines, and coordinating with clients, auditors, and internal teams.

This is an excellent opportunity for someone who enjoys organization, problem-solving, customer service, and working with detailed information. Prior certification or food safety experience is not required-we'll provide the training you need to learn our processes, systems, and certification requirements.

About EAGLE

At EAGLE Certification Group, we're more than an auditing services company. We're a certified woman-owned business built around three core principles: Service, Integrity, and Value.

We believe our people are our greatest asset. At EAGLE, employees are encouraged to contribute ideas, develop their skills, pursue their professional goals, and build meaningful careers while maintaining a healthy work-life balance.

Our collaborative culture, which we call "The EAGLE Way," emphasizes teamwork, accountability, exceptional customer service, and continuous improvement.

What You'll Do

• Maintain accurate and up-to-date client, audit, and certification records within EAGLE's management system.
• Prepare and distribute audit paperwork, reports, templates, and other certification documentation.
• Track certification activities, documentation requirements, assignments, and deadlines to help keep projects on schedule.
• Review records for completeness and accuracy, identify missing or inconsistent information, and coordinate appropriate follow-up.
• Communicate with clients, auditors, and internal team members to obtain required information and resolve administrative questions.
• Support clients throughout the certification lifecycle by coordinating documentation, activities, and administrative requirements.
• Assist with the administrative management of auditor expenses and information needed to support accurate customer invoicing.
• Maintain auditor qualification, training, and competency records.
• Respond to client and auditor inquiries promptly, professionally, and accurately, involving the appropriate EAGLE team member when additional expertise is needed.
• Follow established procedures and quality requirements while developing knowledge of applicable ISO, food safety, regulatory, accreditation, and certification requirements.
• Identify opportunities to improve administrative processes, documentation, and customer service.

What You'll Bring

We're looking for someone who is dependable, organized, responsive, and comfortable managing details. You will be successful in this role if you:

• Have strong administrative and organizational skills with exceptional attention to detail.
• Can manage multiple priorities, assignments, and deadlines in a fast-paced, process-driven environment.
• Are comfortable entering, reviewing, maintaining, and retrieving information in databases or other management systems.
• Naturally notice missing, inconsistent, or inaccurate information and take initiative to resolve it.
• Communicate clearly, professionally, and concisely with customers, auditors, and coworkers.
• Have strong written and verbal communication skills.
• Are proficient with Microsoft Office and comfortable learning new software and systems.
• Can work independently while contributing effectively to a collaborative team.
• Take ownership of follow-up and understand the importance of meeting deadlines.
• Handle confidential and business-sensitive information with professionalism and discretion.
• Are committed to accuracy, quality, continuous improvement, and exceptional customer service.
• Are eager to learn new regulatory, accreditation, certification, and compliance requirements.

Preferred Experience

The following experience is helpful but not required:

• Experience with ISO standards or certification programs.
• Food safety industry or certification experience.
• Familiarity with SQF, FSSC 22000, or similar food safety programs.
• Experience working with audit, certification, compliance, or quality management systems.
• Basic understanding of business accounting, expenses, or customer invoicing.

Don't have certification-industry experience? That's okay. Strong administrative, customer service, project coordination, documentation, or database experience can provide an excellent foundation for this position. EAGLE will provide training on our certification processes and requirements.

What a Typical Day Looks Like

You'll spend much of your day balancing several types of work: reviewing and entering information, preparing certification documentation, responding to emails and questions, coordinating with auditors and clients, and tracking deadlines and outstanding requirements.

The work requires both precision and responsiveness. You may be focused on a detailed record one moment and then need to shift priorities to respond to a client or auditor. The ability to stay organized, communicate clearly, and follow through is essential.

What We Offer

EAGLE is committed to supporting both professional growth and a healthy work-life balance.

Our benefits and perks include:

• Competitive pay
• Medical, dental, and vision insurance
• 401(k) plan with a company annual contribution
• Paid time off
• Bereavement leave
• Volunteer time off
• 10 paid holidays
• Cell phone reimbursement
• Hybrid and in-office work options
• Company-paid parking
• Training, development, and career-growth opportunities
• Flexible business-casual/casual work environment
• Staff appreciation events

Work-Life Balance

We recognize that our employees have important responsibilities outside of work. EAGLE strives to create a healthy work-life balance and supports the roles our people play within their families and communities.

Join The EAGLE Way

If you're someone who takes pride in getting the details right, enjoys helping others, and wants to develop expertise in a specialized industry, we'd love to hear from you.

At EAGLE, you'll have the opportunity to build valuable knowledge, contribute to a collaborative team, and make a meaningful impact on the experience of our clients and auditors.

Service. Integrity. Value. That's The EAGLE Way.

Equal Opportunity Employer

EAGLE Certification Group is an equal opportunity employer. We select, place, train, and promote qualified individuals based on relevant factors including work quality, attitude, skills, and experience. EAGLE provides equal employment opportunities without discrimination or harassment based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by applicable law.

Equal employment opportunity applies to all EAGLE activities, including recruiting, hiring, training, transfers, promotions, compensation, and benefits.