Operations Manager HDVCH Pediatric Behavioral Health

At Helen DeVos Children's Hospital, we fight for every child. With more than 350 pediatric specialists and subspecialists, 14 years of U.S. News & World Report national rankings, and innovations that attract patients from around the world, we're driven to replace fear with hope and doubt with answers. We believe in the possibility of every child's future.

At Helen DeVos Children's Hospital Pediatric Behavioral Health, experts in pediatric psychiatry, psychology, and other specialties work together to provide evidence-based treatment tailored to each patient's unique needs. We address emotional and behavioral regulation, social skill development, everyday functional skill development, and more. Our behavioral health services span multiple care settings, ensuring seamless, coordinated care, no matter what level of support is currently needed.

Our teams work closely with parents and caregivers to create personalized care plans that promote resilience, confidence, and overall well-being for every child.

The Operations Manager will lead an 18-member team supporting behavioral health professionals at our main location and two satellite locations. A third satellite location is scheduled to open in April 2027. While previous healthcare or clinical experience is beneficial, we are seeking a resilient, emotionally intelligent, and adaptable leader who can support a dedicated team navigating the complexities of today's healthcare environment.

Scope of work

Responsible for the activities of team members within practices and oversees the delivery of optimal patient flow and patient satisfaction in collaboration with dyad partners. Trains team members and serves as a liaison between providers, team members and director in daily operations. Responsible for charge capture processing, standard work, process improvement and practice staffing. Manages team member performance and development and ensures policy adherence. Manages multiple sites and specialty programs.

Qualifications

• Bachelor’s degree or equivalent in business, management, health care administration or other related area Required.
• Master’s degree or equivalent in business, management, health care administration or other related area Preferred.
• 5 years of relevant healthcare or medical practice experience Required.
• 3 years of relevant experience in a leadership role and/or role leading complex projects and initiatives. Proven track record of achieving financial targets and demonstrated ability to think strategically with a thorough understanding of strategic development Required.
• Experience with Electronic Medical Records and other medical practice systems Preferred.

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings
• Eligibility for benefits is determined by employment type and status

Primary Location

SITE - 35 Michigan St NE - Grand Rapids

Department Name

Peds Behavioral Health HDVCH - Medical Group West

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

40

Hours of Work

8:00 a.m. - 5:00 p.m.

Days Worked

Monday - Friday

Weekend Frequency

N/A

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Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.