- Location
- México D.F., CDMX,MX, MX
- Type
- Full-time
- Seniority
- Director
- Experience
- 6+ years
- Education
- Master
- Source
- Eightfold
Description
Individuals in Issue Management are responsible for the coordination and comprehensive management of issues with key stakeholders, such that Citi achieves and maintains compliance and appropriately remediates findings from internal and external reviews as well as self-identified issues. Includes coordinating with key stakeholders to investigate controls gaps or failures, develop corrective action plans, and provide robust challenge enabling the key stakeholders to implement sustainable solutions by addressing root causes and adopting enhanced discipline including consideration of lessons learned for the timely closure of issues.
Responsibilities:
- Assist in the coordination and comprehensive management of issues with key stakeholders
- Support issue quality reviews ensuring compliance with Issue Management Policy, Standards and Procedures
- Facilitate Business / Function Quality Control engagement across the full lifecycle of high impact issue remediations and key remediation programs
- Maintain a robust tracking and reporting issue inventory including issue quality metrics to provide visibility on the status of control gaps and Issues quality control processes highlighting risk and escalating concerns in timely manner
- Provide challenge enabling the key stakeholders to implement sustainable solutions to address root causes
- Utilize analytics to assess issue remediation trends, identify key risks, and develop insights for process improvement
- Support identification and analysis of potential control gaps and operational risks across Citi, leveraging data analysis to assess impact.
- Support key stakeholders to develop corrective action plans to address identified control gaps or failures
- Incorporate lessons learned guidance into the development of corrective action plans, promoting continuous improvement and timely closure of issues
- Ensure compliance with all relevant regulatory requirements and internal policies
- Partner with internal audit, business units, and senior management, communicating effectively to drive issue resolution, influence decision-making, and promote a culture of risk awareness
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards
Qualifications:
- Minimum of 6-10 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry.
- Ability to identify, measure, and manage key risks and controls.
- Strong knowledge in the development and execution for controls.
- Proven experience in control related functions in the financial industry.
- Proven experience in implementing sustainable solutions and improving processes.
- Understanding of compliance laws, rules, regulations, and best practices.
- Understanding of Citi’s Policies, Standards, and Procedures.
- Strong analytical skills to evaluate complex risk and control activities and processes.
- Strong verbal and written communication skills, with a demonstrated ability to engage at the senior management level.
- Strong problem-solving and decision-making skills
- Ability to manage multiple tasks and priorities.
- Proficiency in Microsoft Office suite, particularly Excel, PowerPoint, and Word.
Education:
Bachelor's/University degree, Master's degree preferred
## 🚨 ¡Estamos contratando! | Subdirector de Gestión de Riesgos
##
¿Tienes experiencia liderando iniciativas de gestión de riesgos, controles y cumplimiento dentro del sector financiero? Esta es tu oportunidad de formar parte de un equipo estratégico en Banamex, impulsando soluciones sostenibles y fortaleciendo el entorno de control de una organización líder en México.
## 🎯 Tu impacto en el rol
Como Subdirector de Gestión de Riesgos, serás responsable de coordinar y supervisar la gestión integral de incidencias y planes de remediación, colaborando con equipos de negocio, auditoría, cumplimiento y alta dirección para asegurar el cumplimiento regulatorio y la mitigación efectiva de riesgos.
### Principales responsabilidades:
✅ Liderar la coordinación y seguimiento de incidencias de alto impacto y programas estratégicos de remediación.
✅ Identificar brechas de control y riesgos operativos, promoviendo soluciones sostenibles que atiendan las causas raíz.
✅ Analizar tendencias, métricas e indicadores mediante herramientas de análisis de datos para fortalecer la toma de decisiones.
✅ Impulsar el cumplimiento de políticas, estándares y procedimientos de gestión de incidencias.
✅ Colaborar con Auditoría Interna, áreas de negocio y stakeholders clave para asegurar el cierre oportuno de hallazgos.
✅ Promover una cultura de riesgo, control y mejora continua en toda la organización.
## 🔎 Lo que buscamos
✔️ Licenciatura concluida o Maestría (Deseable)
✔️3 a 6 años de experiencia en Riesgo Operativo y Tecnológicos, Auditoría, Cumplimiento o funciones de Control dentro del sector financiero.
✔️ Sólida experiencia en proyectos de desarrollo, identificación, evaluación y gestión de riesgos y controles.
✔️ Conocimiento de marcos regulatorios en SPEI y SPID, cumplimiento normativo y mejores prácticas del sector financiero.
✔️Conocimiento en seguridad de la información, ciberseguridad y programas de vulnerabilidad (Básico)
✔️ Capacidad analítica y experiencia en gestión e interpretación de datos para la toma de decisiones.
✔️ Excelentes habilidades de comunicación e influencia, con interacción frecuente con niveles directivos.
✔️Manejo de Personal (Indispensable)
✔️ Dominio avanzado de Excel, PowerPoint y Word.
##
## 🌟 ¿Por qué Banamex?
Porque tendrás la oportunidad de colaborar con equipos de alto nivel, participar en iniciativas estratégicas y generar un impacto directo en el fortalecimiento de la gestión de riesgos y el entorno de control de una de las instituciones financieras más importantes del país.
📩 Postúlate o comparte esta oportunidad con tu red. ¡Queremos conocerte!
#Banamex #TalentoBanamex #VacantesBanamex #GestiónDeRiesgos #RiskManagement #RiesgoOperativo #Compliance #Auditoría #ControlesInternos #ServiciosFinancieros #Empleo #Vacante #Subdirector #HiringNow #JoinOurTeam
\------------------------------------------------------
## Job Family Group:
Controls Governance & Oversight
\------------------------------------------------------
## Job Family:
Issue Management
\------------------------------------------------------
## Time Type:
Full time
\------------------------------------------------------
## Most Relevant Skills
Analytical Thinking, Constructive Debate, Controls Lifecycle, Escalation Management, Governance, Issue Management, Process Design, Risk Management Lifecycle, Root Cause Analysis, Stakeholder Management.
\------------------------------------------------------
## Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
\------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.