Revenue Manager

REVENUE MANAGER

Mandarin Oriental, Kuala Lumpur is looking for a Revenue Manager to join our Revenue team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Kuala Lumpur is a luxurious urban resort located in the heart of Kuala Lumpur and enjoys an unrivalled location next to the iconic Petronas Twin Towers, KL Convention Centre, and prestigious Suria KLCC mall. 

About the job

Based at the Mandarin Oriental, Kuala Lumpur / within the Revenue Department in Kuala Lumpur, the Revenue Manager supports the development, implementation and communication of pricing, inventory, restriction and revenue strategies across relevant business segments. The Revenue Manager reports to the Director of Revenue Strategy / Director of Commercial Strategy.

As Revenue Manager, you will be responsible for the following duties:

• Manage inventory for the hotel to maximise revenue in all areas.

• Execute pricing and restriction changes and manage rate and inventory availability.

• Regularly check distribution channels to ensure hotel positioning, information accuracy and competitor positioning are properly maintained.

• Effectively use revenue management systems and approved tools to determine, implement, manage and control accurate and agreed revenue management strategies.

• Assist in setting and communicating the hotel pricing strategy by market segment, with reference to market intelligence, buying patterns and pre-determined seasonality.

• Provide data to the team for analysis and evaluation of business segments, accounts, market segment mix, room type demand, channel production and geographical mix, recognising trends and patterns.

• Actively participate in the design of new packages to ensure fences and restrictions are effectively reflected.

As Revenue Manager, we expect from you: 

• Degree or Diploma in Hospitality Management/ Finance/ Revenue

• Minimum 5 years of hotel experience

• Experience in HMS/Delphi/IDeaS set-up or configuration: Rate Code, Packages, Room Type

• Experience in Rate Loading and Channel Management

• Experience in Forecasting

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• EPF (Employees Provident Fund) contributions (higher than the norm)

• SOCSO (Social Security Organisation) & EIS (Employment Insurance System)

• Public holiday entitlement based on Malaysian calendar

• Exceptional rest area & colleagues engagement activities.

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