Dispatch Planner - In Training

Department:

Operations

Job Description:

JOB SUMMARY:

The Dispatch Planner – In Training is a developmental role responsible for learning and supporting the planning and execution of freight movement across Stevens Transport’s network. While in training, this individual will not be assigned a dedicated team, region, or customer portfolio, but will instead rotate through core dispatch planning functions to build the skills required for a full Dispatch Planner seat.

This role supports capacity planning efforts by assisting in matching available equipment with freight demands, monitoring load progress, and helping resolve service disruptions. The Dispatch Planner – In Training will develop the ability to analyze data, communicate effectively with drivers and internal stakeholders, and contribute to operational efficiency in a highly dynamic environment.

Please note this position is on-site at Stevens Transport HQ in Dallas, TX due to operational collaboration needs.

JOB DESCRIPTION:

Key Responsibilities

• Participate in structured training across dispatch planning operations, including load planning, driver communication, and capacity management
• Assist in pairing available trucks with freight to support network coverage needs
• Support load monitoring activities, identifying and escalating service risks related to delays, weather, mechanical issues, or customer changes
• Communicate professionally with drivers and internal teams via phone, email, and transportation systems
• Learn to balance trailer pools and support repositioning strategies between surplus and deficit markets
• Assist in generating daily, weekly, and ad hoc operational reports
• Develop working knowledge of transportation systems, routing logic, and time/distance geography
• Observe and support senior Dispatch Planners in decision-making, problem-solving, and contingency planning
• Contribute to continuous improvement efforts by identifying trends, inefficiencies, and potential solutions

QUALIFICATIONS:

Minimum Qualifications

• Strong computer skills in a Windows environment, including Outlook, Excel, and Word
• Ability to manage high volumes of inbound communication (email and messaging systems)
• Strong organizational skills with the ability to prioritize tasks in a fast-paced environment
• Effective verbal and written communication skills
• Demonstrated ability to learn quickly and adapt to changing priorities

Preferred Qualifications

• Bachelor’s degree from an accredited university
• Internship or early career experience in transportation, logistics, supply chain, or operations
• Familiarity with time/distance geography concepts
• Exposure to transportation management systems (e.g., AS/400 or similar platforms)
• Experience working in a deadline-driven or operations-focused environment

SKILLS AND ABILITIES:  

• Data Analysis
• Critical Thinking
• Problem Solving
• Decision Making
• Communication
• Scheduling & Routing
• Time Management
• Adaptability
• Research
• Contingency Planning
• Relationship Building
• Attention to Detail

Work Experience:

• 2+ years of related experience in logistics, supply chain, operations, or similar field preferred

Education:

• Bachelor’s degree preferred (Business, Supply Chain, Logistics, or related field)

Physical Demands:

• Prolonged periods sitting at a desk and working on a computer
• Frequent use of hands and fingers for typing and system navigation
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Workshift:

Education:

In compliance with Federal and State equal employment opportunity laws, qualified candidates are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, non-job-related disability, or any other protected group status.