Business Overview:

Chubb is the leading provider of fire and security services and a part of the APi Group Corporation, a global, market-leading business service provider of safety and specialty services. Operating in 17 countries and home to 13,000 employees, Chubb delights over 1 million customers annually.

One of the best-known global safety and security providers, Chubb draws on more than 200 years of experience to provide branch-based, end-to-end, high-quality, reliable fire safety and security solutions from design and installation to monitoring and ongoing maintenance. The business unit is Chubb Systems Private Limited, a subsidiary of APi Global Corporation, and internally referenced as “Chubb India”.

Chubb India provides Integrated Building Management solutions, which include supply, installation, commissioning, and maintenance of Building solutions such as Building Management systems, Security systems, Fire detection, and alarms, access control, etc for large international and national accounts across the country. The company has a PAN India presence, and the India head office is located in Bangalore.

At Chubb, we believe that our people make a difference and invite you to apply to this exciting and rewarding opportunity.

Location

Bangalore/ Mumbai, India

Position Summary

The National Service Sales Head will be responsible for driving and expanding the service sales business across India. The role will lead the strategy and execution for recurring services (maintenance contracts), retrofit, modernization, digital services and lifecycle solutions, with a strong focus on order growth, revenue growth, profitability, customer acquisition and retention and market expansion.

The incumbent will lead a national sales team and work closely with Service operations, Engineering, Projects, Finance & cross functional team to create a customer-centric, innovative and scalable service business model.

• Develop and execute the national service sales strategy aligned with overall business objectives.
• Drive sustainable growth across AMC, retrofit, modernization, upgrades, lifecycle services and digital service offerings.
• Build a strong recurring revenue model by improving service attachment, contract renewals, retention and conversion of the installed base into long term service contracts.
• Develop a structured strategy to identify aging and obsolete systems and generate retrofit and modernization opportunities across Fire, Security and integrated systems.
• Accelerate digital service sales through remote monitoring, connected solutions, predictive maintenance, analytics and other technology enabled service offerings.
• Own the national service sales pipeline, forecasting, pricing strategy, conversion, commercial governance and sales productivity.
• Identify new customer segments, markets, channels and strategic partnerships to expand the service business nationally.
• Build and strengthen relationships with key enterprise customers, consultants, facility management, developers and strategic accounts including multi-site opportunities.
• Lead, coach and develop the regional service sales teams, establish clear targets, accountability and a high-performance sales culture.
•  Work closely with Service operations, Projects, Engineering and cross functional team to ensure strong solution development, customer delivery and project to service conversion.
• Drive innovation in service business models, moving beyond traditional AMC towards value added, outcome based, subscription and digitally enabled services.
• Track market trends, competitor offerings and emerging technologies to strengthen the company’s service value proposition and competitive positioning.

Candidates Profile

• Min 15-20 years of relevant experience in Fire & Security, Building management systems, systems integration industries.
• Strong track record in service sales, recurring revenue, retrofit/ modernization and solution selling.
• Demonstrated experience in leading large national or multi regional sales teams and delivering significant business growth.
• Strong commercial and financial acumen with experience in planning, forecasting, pricing and margin management.
• Strategic and entrepreneurial leader with a strong customer, innovation and digital mindset.
• Excellent leadership, negotiation, communication and senior stakeholder management capabilities.

Additional Information

About Us, Our Culture & What We Can Offer You

Established over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe.  We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers, from local independent business, to many of the FTSE 100 companies

We believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that everyday. We are proud to offer extensive training to all of our new Advisors, fully supporting, and enabling you to thrive in your new role and beyond, with ongoing career development opportunities throughout your career journey with us.

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