Meter Services Representative Senior - Austin Energy employees only

About This Position

 

The purpose of this position is to be responsible for a range of metering activities for utility customers, including but mot limited to:
• Disconnecting and/or reconnecting electric and water meters,
de-energized and energized electric services below 600 volts.
• Reads electric and water meters (analog and AMR/AMI meters) and uses hand-held meter reading computer
• Organizes routes using a mobile device (i.e., Toughbook) to document leaks , problems, unsafe meter locations, hazards, and safety issues.

 

Job Description:

Meter Services Representative Senior

Purpose: 

Under general supervision, this position performs the activities for the installation, removal, testing, and maintenance of electronic residential and small commercial metering devices for electric meters, and electric and water related activities within the City of Austin Utilities service area.

Duties, Functions and Responsibilities: 

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Exchanges residential and small commercial meters, including Meter Forms of 1S, 2S, & 12S with a secondary voltage range of 120v – 240v.

• Performs metering activities for electric and water utility customers, including disconnecting and reconnecting water meters, and de-energizing and energizing electric meters (below 600 volts).

• Disconnects or connects electric and water services, identifies potential tampering, and notifies the proper authority or department.

• Performs visual inspections and obtains meter reads from defective or damaged meters using appropriate technology and tools.

• Tests electronic meters for accuracy using various types of testing technology equipment.

• Interrogates meters both remotely and on-site and acquires reads from the headend system for billing purposes using web-based technology.

• Assists on trouble calls, trains others in use of procedures, special tools, and computer equipment used in meter maintenance.

• Resolves customer account discrepancies at the meter site and appropriately communicates findings with the customer and internal workgroups.

• Organizes routes using the appropriate technology, to document water leaks, identify and assist with hazards in the field, and reports unsafe meter conditions.

Responsibilities - Supervisor and/or Leadership Exercised: 

None.

Knowledge, Skills, and Abilities: 

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of meter requirements and theories.

• Knowledge of applicable processes, techniques, and methods for applicable metering applications.

• Knowledge of City practices, policies, and procedures related to water and electric metering.

• Knowledge of meter testing equipment.

• Knowledge of metering technology, applications, and tools used to communicate with smart meters to obtain reads.

• Skill in speaking, writing, listening, mediating, negotiating, and conflict resolution.

• Skill in operating assigned equipment and vehicles.

• Skill in operating laptop computers and related software applications.

• Ability to maintain a high level of customer service and customer satisfaction while maintaining production goals.

• Ability to work cross functionally with multiple City departments.

• Ability to train others and work in a team environment on metering projects.

• Ability to recognize hazardous metering conditions in the field and take appropriate action.

• Ability to read electric and water meters accurately.

• Ability to use various meter testing equipment.

• Ability to properly lift and carry items weighing up to fifty (50) pounds.

• Ability to carry and grip steel tools, and to grasp, reach, pull, or push meters.

• Ability to perform strenuous work in all types of weather conditions.

Minimum Qualifications: 

Graduation from an accredited high school or equivalent, plus two (2) years of experience in a field related to the job. 

Licenses and Certifications Required: 

Valid Texas Class C Driver License.

Preferred Qualifications:

• Experience working in an electric or water utility, reading electric or water meters

• Experience with residential and commercial electrical installations including disconnecting and connecting electric services

• Experience using mobile devices such as a laptop/Toughbook to complete field work

• Experience using Oracle Mobile Workforce Management (MWM) 2.3 or similar Workforce Management System

• Experience using ladders and power tools to access property locations to complete work order requests

 

Notes to Candidate:

Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click HERE for more information.

Pay Range: $28.07 - $33.96 per hour

Location: 1520 Rutherford Lane

Employment Application:

• The City of Austin employment application is an official document; incomplete applications will not be considered.

• The Employment Record should be complete with job titles, employment dates, job duties, functions, and responsibilities for each position held. 

• Starting salary will be based on overall relevant experience from your application.

• Responses to the Supplemental Questions inquiring about experience should be reflected on application. 

• Please be sure to detail on the application all current and previous employment that you wish to be considered as part of your qualifications.

• Résumés will not be accepted and statements such as “see résumé” will not be accepted. You may use “N/A” for fields that are not applicable.

• Please note that Austin Energy may close the job posting at any time after 7 days from the date of the initial advertisement. Once the job posting has closed, applications cannot be changed.

If you are selected as a top candidate:

• Verification of your education (which may include high school graduation or GED, undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution

• If you are identified as a top candidate and are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date.

• This position requires a criminal background investigation.

Good Standing Employees

Employees, in Good Standing, who are candidates within the department/division that the position resides in and who meet the minimum and all of the preferred qualifications (if any) of the position will be included in the initial interview. Department/division employee must remain in Good Standing through the Top Candidate Selection phase at which time the Good Standing status will be re-verified. 

Travel: If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

CLOSING OF REQUISITION:

Please note that Austin Energy may close the job posting at any time after 7 days from the date of the initial advertisement.

Work Schedule:

Monday – Friday 6:00 am - 2:30 pm

• This position is categorized as Essential Personnel with the City of Austin. Essential staff are required to work during emergencies or bad weather if they are scheduled to work and, in some cases, when they are not scheduled. Essential employees ensure the continuance of key operations to maintain the safe delivery of electric service for the City of Austin.

• Work hours may include after hours, holidays, and weekends.

• Shifts may change according to departmental needs.

• Employee may be required to work additional hours outside of regular work schedule.

Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 PM the day before the date listed. All application steps, including attachments and submission, must be fully completed before that time.

We also recommend that you save or print a copy of the job posting for your records. Once a posting has closed, it will no longer be viewable in the system.

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JOIN THE CITY OF AUSTIN TEAM

 

At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – that anchor our delivery of services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

 

What Makes the City of Austin Special?

• Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation.

• Value and Innovation: Work in an environment where employees are valued, and innovation thrives.

• Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.

• Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.

• Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.

• Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.

• Career Growth: Advance your skills and expertise with professional development and leadership opportunities.

• Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration.

 

By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

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EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.