Planning & Performance Specialist

Company Overview

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

 

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

 

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Team Overview

The D-Side BA team is the owner the entire courier OKRs ecosystem—setting aggressive OKRs, balancing real-time supply and demand, and driving logistical efficiency at scale. We operate with high speed, deep analytical rigor, and a startup mindset inside a tech giant: zero bureaucracy, total ownership, and an unrelenting focus on hitting numbers.

About the Role: We are looking for a Planning & Performance Specialist to lead the governance of OKRs, targets, and operational efficiency for our delivery partners' ecosystem. You will be the analytical engine connecting our business strategy with the operational execution teams.

Role Responsibilities

In this role, you will be at the heart of 99Food Delivery, defining targets, aligning priorities across different departments, and ensuring a healthy supply of couriers to sustain the platform's growth with cost efficiency.

Key Responsibilities

• OKRs & Targets Governance: Structure, calibrate, and track operational and strategic goals for the D-Side (courier supply, service levels/SLA, retention, and cost per order).

• Modeling & Forecasting: Develop predictive models to define regional and national targets, accounting for seasonality, expansion, and the delicate balance between supply and demand.

• Performance Intelligence: Diagnose target deviations, map operational bottlenecks, and propose data-driven action plans to optimize the delivery ecosystem.

• Stakeholder Management: Lead alignment routines and performance reviews cross-functionally with Operations, Product, and Finance teams.

• Executive Communication: Build strategic reports and lead bi-weekly/monthly presentations for local leadership and global forums.

Requirements

• Mandatory Language: Fluent/Advanced English is a MUST HAVE (you will have daily interactions with global teams, stakeholders, and headquarters).

• Experience: Solid background in Strategic Planning, BizOps, Performance Management, or Operations within startups, tech companies, or on-demand logistics.

• Analytical Mastery: Advanced SQL for handling large datasets and proven experience with data visualization tools.

• Problem-Solving: Structured thinking to break down complex business problems and turn them into actionable execution plans.

• Influence & Ownership: Strong ability to manage multiple projects simultaneously and influence decision-makers in a fast-paced, dynamic environment.

Nice to Have

• Previous experience dealing with supply dynamics (couriers/drivers) in two-sided or three-sided marketplaces.

• Practical knowledge of Python or R for predictive analysis and automation.

Role Qualifications

The grit, relentless drive, and high-ownership mindset needed to scale results in a fast-paced marketplace.

EEO Statement

 

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

 

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

 

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

 

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

 

 

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