Senior Analyst – Payment Operations

Location: Delhi 

Experience: 5+ Years

Shift: Rotational

Role Overview

We are looking for a Senior Analyst – Payment Operations with hands-on experience in cross-border payment operations to manage end-to-end payment processing, reconciliations, settlements, refunds, and operational excellence. The ideal candidate should be analytical, process-driven, and passionate about improving operational efficiency through automation and AI.

Key Responsibilities

• Manage end-to-end cross-border payment operations, including collections, payouts, settlements, reconciliations, refunds, and exception handling.

• Ensure timely execution of transactions while maintaining high operational accuracy.

• Drive process improvements, workflow optimization, and operational excellence.

• Monitor and ensure adherence to SLAs, KPIs, and operational controls.

• Investigate payment issues, perform root cause analysis (RCA), and manage operational escalations.

• Collaborate with Product, Engineering, Partnerships, Sales, Customer Support, Finance, and Risk & Compliance to improve payment workflows.

• Identify opportunities to leverage automation and AI to improve productivity and reduce manual effort.

• Create and maintain SOPs, dashboards, and operational reports.

Must Have

• 5+ years of experience in Payment Operations within a Payment Gateway or FinTech environment.

• Hands-on experience in Cross-Border Payment Operations.

• Strong understanding of reconciliations, settlements, refunds, and payment exception management.

• Experience working with multiple stakeholders across business functions.

• Excellent analytical, communication, and problem-solving skills.

Good to Have

• Experience with workflow automation tools such as n8n, Make, or Zapier.

• Basic knowledge of Python, JSON, SQL, or APIs.

• Exposure to AI-driven operational workflows and automation initiatives.