- Location
- Budapest, HU
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Customer Service
- Education
- Master
- Closing date
- Today
- Source
- iCIMS
Description
Overview
Customer Experience Representative (Spanish Speaking)
Location: Budapest, Hungary | Type: Full-Time, Permanent | Work Model: Hybrid
You will be responsible for perfect end-to-end order fulfillment within the order to cash process to deliver customer satisfaction.
Order to cash may include pricing administration, order entry, customer service/problem resolution, billing coordination, collections and master data maintenance, complaint handling.
Responsibilities
What You'll Do
- Ensure perfect order fulfillment of orders and resolve issues as required
- Work closely with sales management for billing adjustments
- Key transactional contact for customers
- Maintain key internal relationships; including marketing, sales, supply chain planning, quality, application development, product management, credit, financial shared services, and procurement
- Update customer master information in SAP
- Perform the diversified customer pricing applications in SAP
- Process billing related adjustments (e.g. returns, credit/debits)
- Document and follow up of internal and external complaints
- Where necessary , support sales representatives and business line managers with sales data analysis, report requests and customer follow-up
Qualifications
Who You Are
- College/university degree
- Fluent English and Spanish language
- SAP knowledge is an advantage
- Troubleshooting/problem solving skills
- Ability to build relationships
- Customer Service experience is an advantage
- Good communicatonal skills
- Precise, detail-focused
- Ability to multitasking
- Able to cope with stress
- Positive attitude, friendly, empathy
- Accountibility and ownership
- Follows the rules, but also thinks out of the box and is open for other solutions
What We Offer
- Work-life balance: Hybrid working model with flexible working hours (core hours 9-5) so you can balance your priorities
- Competitive compensation: Attractive salary package with comprehensive Cafeteria benefits and health insurance
- Career growth: Clear development paths with cross-functional and international opportunities, plus language courses to expand your skills
- Exceptional workplace: Modern green office with amenities that make every day enjoyable, including doggy days when you can bring your furry friend
- Community & culture: Regular company events, CSR initiatives and charity activities, and active employee resource groups
- Diverse environment: Work with colleagues from various backgrounds and cultures in an inclusive, supportive atmosphere
- Continuous learning: Ongoing training, development programs, and exposure to end-to-end business processes
About CBS Budapest & Celanese
CBS (Celanese Business Solutions) Budapest is more than a shared service center – we're a strategic partner to Celanese, a global chemistry leader driving innovation that improves everyday life. Join our diverse, welcoming community where your ideas matter, your growth is supported, and your work-life balance is respected. Our exceptional green office and flexible working conditions create an environment where you can thrive professionally while focusing on what matters most to you personally.
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