Change Partner Senior

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

As a Senior Change Partner within the Bank's Org and People Change Management organization, you will be pivotal in ensuring strategic initiatives are effectively planned, implemented, and sustained. You will champion a consistent, bank-wide methodology with reusable tools and standardized planning and drive the transformation of the bank's change capability through maturity assessments, targeted plans, training, and by equipping leaders and teams to lead change.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. This role may be remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site four days per week.

What you'll do:

• Participate in or lead a cross-functional team of Change Management and readiness resources to understand, plan, manage and sustain change and ensure client success. Guide work performed by Change Management and partner resources assigned to a specific change effort.
• Partner with Change Management team to understand a change initiative, identify integration points and impacted audiences and assess the impact of the change.
• Lead work to create change management strategy to include sustainment plan. Consults on implementation of change plan and adjusts for resistance and acceptance of change.
• May develop change strategy and conduct change impact and readiness assessment to identify key changes or readiness gaps that will impact the organization; develop and execute change management activities to support the transition.
• Coach and influence executive business owners to lead change in a highly matrixed organization. May mentor more junior change partners.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of relevant education and/or experience.
• 6 years of directly related experience such as organizational change management, communication, organizational development, marketing, human resources and/or project delivery and accountability for complex tasks and/or projects; 2 years must include change management experience; OR if Advanced Degree, 4 years of related experience, as previously referenced and 2 years must include change management experience.
• Advanced knowledge of project management and/or change management function/discipline and demonstrated application of knowledge, skills and abilities towards work products.
• Experience partnering for client's success, organizational savvy and politics and applying emotional intelligence, organizational savvy and politics, overcoming resistance to change, and coaching/influencing leaders.
• Strong verbal and written communication skills to include ability to develop communications materials for multiple audiences.
• Understanding of project management methodologies delivery and principles.
• Working knowledge of risk and regulatory requirements.

What sets you apart:

• 6+ years of organizational change management experience within banking, financial services, or other highly regulated environments, including support of large-scale transformation initiatives.
• Experience establishing, scaling, or maturing organizational change management capabilities within a large or complex organization.
• Proven ability to lead through influence, proactively identify change risks and opportunities, and drive outcomes while building strong partnerships across teams.
• Change Management certification (Prosci, CCMP, or equivalent)
• US military experience gained through military service or gained as a military spouse / domestic partner

Compensation range: The salary range for this position is: $103,450 - $197,730.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.