Sr.Mgr/Dep Director IT Operations – Design and Engineering Services

Title: Sr.Mgr/Dep Director IT Operations – Design and Engineering Services 

About GlobalFoundries 

GlobalFoundries is a leading full-service semiconductor foundry providing a unique combination of design, development, and fabrication services to some of the world’s most inspired technology companies. With a global manufacturing footprint spanning three continents, GlobalFoundries makes possible the technologies and systems that transform industries and give customers the power to shape their markets. For more information, visit www.gf.com. 

Introduction:

GlobalFoundries is seeking an experienced and highly motivated Senior IT Operations Manager to lead operational excellence for technology services supporting our global Design and Engineering (DE) organization. Based in Bangalore, India, this individual will serve as the primary operations leader responsible for ensuring the stability, performance, availability, and continuous improvement of infrastructure, platforms, applications, laboratories, developer environments, and engineering services utilized by DE teams worldwide. The successful candidate will act as the operational bridge between engineering, infrastructure, cloud, networking, cybersecurity, application support, and managed service providers to ensure seamless delivery of IT services that enable semiconductor product design, software development, validation, simulation, testing, and engineering innovation.

This role requires strong leadership, technical depth, operational discipline, vendor management experience, and a customer-focused mindset. The individual will drive service reliability, operational governance, capacity planning, KPI reporting, incident management, problem management, request management and continuous service improvement across a diverse and globally distributed technology landscape.

R&D Operations Leadership

• Serve as the operational leader for IT services supporting the global DE organization.
• Develop strong partnerships with engineering leaders, lab managers, software development teams, and business stakeholders.
• Act as the primary point of contact for operational health, service delivery, and escalation management across DE environments.
• Drive a customer-centric culture focused on engineering productivity and business outcomes.
• Lead service reviews and operational governance meetings with stakeholders and service providers.

Infrastructure & Platform Operations

Provide operational oversight across:

Network Services

• Research and development networks
• Office and laboratory connectivity
• WAN and cloud connectivity
• Network performance and capacity management

Data Center Services

• Compute infrastructure
• Storage platforms
• Backup and recovery services
• Virtualization platforms

Cloud Services

• AWS, Azure, and hybrid cloud platforms
• Cloud governance and operational controls
• Capacity and cost optimization
• Availability and resiliency monitoring

Engineering Computing Platforms

• Linux and Windows engineering environments
• CI/CD infrastructure, Applications and Tools
• Development and build platforms
• Engineering compute environments

Laboratory Operations

• Ensure operational readiness of global engineering laboratories.
• Coordinate infrastructure, networking, server, storage, and environmental support for lab operations.
• Partner with engineering teams to address emerging technology and capacity requirements.
• Lead operational remediation efforts impacting development and testing environments.
• Manage lab infrastructure lifecycle planning and technology refresh activities.

Developer Productivity & Engineering Tools

Provide operational governance and support coordination for:

• Developer workstations and engineering desktops
• Source code management platforms
• DevOps and CI/CD platforms
• Collaboration and requirements management tools
• Engineering software repositories
• Software quality and security scanning platforms

Responsibilities include:

• Service availability tracking
• Performance monitoring
• Escalation management
• Capacity planning
• Continuous improvement initiatives
• Vendor and support partner coordination

Service Management & Operational Excellence

• Lead Major Incident Management activities impacting DE operations.
• Ensure timely resolution of incidents, problems, and service requests.
• Drive Root Cause Analysis (RCA / 5 Whys / 8 Disciplines) and corrective action plans.
• Implement and improve ITIL-based operational processes.
• Establish operational runbooks and standard operating procedures.
• Develop operational metrics and service level reporting.

Key focus areas include:

• Service Availability
• Service Reliability
• Mean Time to Restore (MTTR)
• Service Level Achievement
• Customer Satisfaction
• Infrastructure Health

Vendor & Partner Management

• Manage strategic relationships with internal support teams, managed service providers, and technology vendors.
• Review operational performance against contractual commitments and service expectations.
• Drive accountability and continuous improvement amongst service providers.
• Coordinate global support activities across multiple time zones and geographic regions.

Governance, Risk & Compliance

• Ensure operational compliance with corporate policies and security standards.
• Partner with cybersecurity teams on vulnerability remediation and risk management.
• Support audit and compliance initiatives.
• Participate in disaster recovery and business continuity planning activities.

Financial & Capacity Management

• Develop operational forecasts and resource plans.
• Assist with budgeting and financial planning activities for R&D technology services.
• Track utilization trends and future capacity requirements.
• Support business case development for infrastructure and service investments.

GlobalFoundries is an equal opportunity employer, cultivating a diverse and inclusive workforce. We believe having a multicultural workplace enhances productivity, efficiency and innovation whilst our employees feel truly respected, valued and heard. 

As an affirmative employer, all qualified applicants are considered for employment regardless of age, ethnicity, marital status, citizenship, race, religion, political affiliation, gender, sexual orientation and medical and/or physical abilities. 

All offers of employment with GlobalFoundries are conditioned upon the successful completion of background checks, medical screenings as applicable and subject to the respective local laws and regulations.  

No Recruitment Fee Policy: GlobalFoundries is committed to ethical and transparent hiring practices. Candidates will not be charged any fees at any stage of the recruitment process. Any request for payment related to a GlobalFoundries employment opportunity is unauthorized and should be reported immediately. All legitimate recruitment communications are conducted exclusively through official GlobalFoundries channels. To report concerns or suspected recruitment fraud, please contact our Ethics & Compliance Office at [email protected] or visit our official website. 

The Ethics & Compliance mailbox is not a recruitment channel. CVs/resumes submitted to this mailbox will not be reviewed, processed, or considered for employment opportunities. Please apply through the official GlobalFoundries careers site only.