Front Office Manager

Description

About the Job:

Are you passionate about the hospitality industry and eager to make a real impact? StepStone Hospitality is looking for a dynamic Front Office Manager to support our DoubleTree Augusta Hotel in Augusta, GA. This position reports directly to the General Manager. If you are a results-oriented hospitality leader with a passion to drive operational excellence, elevate guest satisfaction, and deliver strong service performance, we invite you to explore this exciting opportunity.

Who We Are:

StepStone Hospitality is a leading hotel management company, recognized for our unwavering commitment to hotel owners, brand partners, guests, and employees. Our team of experienced professionals is dedicated to delivering superior results that align with our clients’ goals. We value teamwork, creativity, and the pursuit of excellence, providing a supportive environment where you can thrive and grow with us.

Key Responsibilities:

• Successful track record in driving GSS scores/TripAdvisor ranking

• Maintain standards of quality guest service; and increase level of guest satisfaction by delivery of an exceptional product through employee development 

• Achieve budgeted revenues and expenses and maximize profitability related to the front desk/guest services department.

• Develop short- and long-term financial and operational plans for the front desk/guest service department that relate to the overall objectives of the hotel.

• Oversees all problem resolution matters in the absence of the GM.

• Manage the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by associates. 

• Maintain and correct procedures for credit control, financial transactions, security of financial assets, and guest security.

• Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.

• Ability to accurately use various office, front office, and accounting software 

• Other duties as assigned

#ZR

Requirements

• Must have a comprehensive knowledge of front office/guest service department

• Must be knowledgeable of other hotel departments and functions.

• Must have at least 2 years of managerial experience in hotel's front office/guest service department

• Hilton brand experience preferred

• Must be able to work a flexible schedule, including weekend and holidays

• Must have a comprehensive knowledge of applicable Federal, state, and local health, safety, and legal regulations.

• Must have exceptional mathematical and computer skills.

• Ability to timely obtain CPR training and first aid training required.

• Ability to timely obtain any other required licenses or certificates required.

• Occasional travel required. 

• Minimum lifting, pulling, and pushing of 20 pounds required.

• Pushing, bending, stooping, upward reaching, manual dexterity required.

• Hearing, writing, typing required.

• Bachelor’s Degree in hotel management, business, or industry related field preferred

• Additional language ability preferred.

What We Offer:

• Various plan options for Medical, Vision & Dental

• Basic Life Insurance (provided)

• Voluntary Short-Term and Long-Term Disability

• Hotel Associate and Friends & Family Discounts

• Options for Pet Insurance

• Voluntary Life, AD&D, Critical Illness, Hospital Indemnity, and Accident Coverage

• 401K Match

• Paid Time-Off

• Leadership Training Programs/Mentorships

• Competitive Salaries

• Employee Assistance Program

Why StepStone Hospitality?

At StepStone Hospitality, you’re not just joining a team—you’re joining a family dedicated to achieving results. With over 250 years of combined experience in our leadership team, we provide unmatched opportunities for professional growth and advancement within the company. Be part of a company that values your contributions and is committed to your success.

We are an Equal Opportunity Employer.