Assistant Facility Manager

Exempt/Non Exempt:

Position Schedule / Shift: Service center hours are Monday–Friday, 7:30 a.m.–6:00 p.m., and Saturday, 8:00 a.m.–4:00 p.m. Schedule and shift assignments will depend on the position. 

Position Summary:  

As an Assistant Manager, you’ll support the Facility Manager in overseeing the daily operations of the automotive repair facility. This role is responsible for helping drive operational performance, supporting team development, managing workflow, and ensuring a high level of customer service. The Assistant Manager helps monitor key business metrics, assist with employee coaching and development, and provide leadership and operational support to ensure efficient shop operations and a positive customer experience. 

Key Responsibilities: 

• Support daily shop operations, including financial performance, expenses, inventory, and workflow. 

• Monitor business results and help drive productivity, revenue, and profitability goals. 

• Supervise and coach Service Advisors and other team members to meet performance and customer service expectations. 

• Partner with the Facility Manager on employee development, performance management, and policy compliance. 

• Resolve customer concerns and maintain a high level of customer satisfaction. 

• Promote safety compliance and assist with incident investigations and corrective actions. 

• Help ensure the location meets operational, customer service, and business objectives. 

• Partner with the Facility Manager to drive customer satisfaction, employee engagement, productivity, volume, revenue, gross profit, and overall business performance. 

Qualifications: 

Required 

• High school diploma, GED, and/or technical school certification required  

• Valid driver's license required. 

• At least 1 year of experience working with automotive or truck systems. 

• Ability to analyze financial and operational data, identify opportunities and risks, and make sound business decisions. 

• Proven leadership, teamwork, and relationship-building skills. 

• Strong communication skills with the ability to work effectively with employees, customers, business partners, and leadership. 

• Results-driven and able to perform in a fast-paced environment while handling multiple priorities and challenging situations. 

Preferred 

• Bachelor’s Degree preferred.  

• Previous supervisory or management and/or project management experience.  

• Customer service and sales experience.   

Work Environment:  

• This position involves sitting, standing, walking, and normal physical mobility, including reaching, grabbing, lifting, and carrying typical office equipment (averaging up to approximately 80 pounds in weight).  

• Frequent standing and walking.    

• Normal or corrected hearing to the level of ability to receive detailed information orally and to accurately understand normal conversations, both in person and on the telephone.    

Compensation & Benefits Overview: 

ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.). 

Compensation 

• Assistant Facility Managers will earn a competitive annual salary of $55,000 - $70,000 with monthly bonus potential based on performance.  Benefits 

At ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial well-being, and professional growth. 

Health & Wellness 

• Medical plans with multiple coverage options, including HSA eligibility. 

• Prescription drug coverage. 

• Dental and vision benefits. 

• Employee Assistance Program (confidential support services). 
   

Financial Protection & Insurance 

• Company-paid basic life insurance. 

• Optional supplemental life insurance and dependent coverage. 

• Short-term and long-term disability coverage. 

• Critical illness, accident, and pet insurance options. 
   

Retirement & Savings 

• 401(k) plan to support long-term financial goals. 

• 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax. 

• Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting. 

• Additional company contribution of 4% of pay each pay day into your account; 100% vested after three (3) years of service. 

• Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options. 
   

Time Off & Leave 

• Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at 90 days of employment. 

• Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state & local requirements.  

• Part-time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and will accrue at a minimum of 3 hours per month. 

• Paid Holidays:  

• Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floating holidays and 1 volunteer day. Holidays vary by business unit schedules. 

• Part-time employees are eligible for 8 company-paid holidays annually, in addition to 1 mental health day and 2 floating holidays. Holidays vary by business unit schedules. 

• Paid leave programs, including parental, bereavement, jury duty, and military leave. 

Career Growth & Education 

• Tuition assistance (up to $5,250 annually; 80% covered by ACG). 

• Professional certification support with 100% reimbursement for eligible programs. 

• Opportunities for career development and advancement. 
   

Additional Perks 

• Complimentary AAA membership with roadside assistance and travel discounts. 

• Adoption assistance program. 

This position is expected to remain posted through 9/15; however, it may close at any time once a qualified candidate pool is identified.