- Location
- Stamford Hill Garage (SF), United Kingdom
- Type
- Full-time
- Department
- Operations
- Source
- Workday
Description
Core Responsibilities:
1.Health & Safety
· Promote a proactive safety culture across the depot and on the road.
· Identify and resolve unsafe behaviours or conditions.
· Support compliance with Arriva’s HS&E Management System and safety initiatives.
2. Customer Experience
· Provide professional, friendly responses to customer inquiries.
· Investigate complaints and ensure preventative actions are implemented.
3. People Management
· Ensure timely driver attendance and briefing; allocate vehicles and duties effectively.
· Maintain uniform and appearance standards.
· Support employee development and foster a culture of Equality, Diversity & Inclusion.
· Accurately manage absence records and enforce HR policies.
· Build constructive relationships with Trade Union representatives.
4. Operational Excellence
· Oversee day-to-day bus service operations ensuring all duties are covered.
· Manage and record lost mileage and service disruptions.
· Collaborate with Engineering to ensure vehicle availability.
· Monitor KPIs and local objectives to maintain service quality.
5. Financial Oversight & Decision-Making
· Ensure accurate timekeeping and wage input.
· Optimise duty planning and manage overtime for cost efficiency.
· Use data and tools to support operational decision-making.
6. Continuous Improvement & Innovation
· Maintain up-to-date KPI data.
· Share best practices and contribute to operational improvements across the business.
7. Corporate Social Responsibility
· Uphold Arriva’s brand, values, and community engagement in all interactions.
Essential Requirements:
· Supervisory experience in a staff or resource management role
· Understanding of Health & Safety legislation and standards
· Valid First Aid certificate (or willingness to obtain)
· Strong communication, coaching, and interpersonal skills
· Customer-focused mindset
· Proficient IT skills
· Ability to influence and lead teams
· Organised and decisive under pressure
· Knowledge of the PCV/HGV industry
· Experience working in partnership with Trade Unions
· Flexible, self-motivated, and resilient
