Clinic Operations Supervisor

Job Description:

Operational Supervisor - Wasatch Back & Salt Lake Area

Join a dynamic leadership team where you will have the opportunity to make a meaningful impact across clinics in the Wasatch Back and Salt Lake regions. In this role, you will lead and develop a high-performing operational team dedicated to delivering an exceptional customer experience while supporting organizational goals and performance outcomes.

As a trusted subject matter expert, you will serve as a key resource and escalation point, proactively removing barriers, driving operational excellence, and ensuring key performance indicators are met. The ideal candidate is a collaborative leader who is passionate about coaching and developing talent, fostering employee engagement, and creating a culture of accountability, continuous improvement, and service excellence. This position offers the opportunity to influence best practices, streamline operations, and support the success of multiple clinics while making a lasting impact on patients, caregivers, and the communities we serve.

Work Schedule

• Core business hours: Monday–Friday, 8:00 a.m. – 5:00 p.m.

Essential Functions

• Responsible for hiring, onboarding, performance management and the development of talent (e.g. training, mentoring, knowledge, skills, tools); provides support, coaching and corrective action, career planning and progression; and is accountable for creating a team culture of engagement, compassion, and diversity.
• Management of team expenses including FTE budget allocations; overtime; scheduling and budgeted hours; timecard approval and oversight; and accountability for compensation and incentives.
• High leadership acumen (e.g. excellent communication skills, approachable, follows through on commitments, trustworthy, purposeful) and subject matter expertise; representative for product and department; project management; and serves as an escalation point to solve problems and remove barriers.
• Responsible for the operational performance of the team including employee metrics; department and company KPIs; obtainment of goals; continuous improvement; compliance to rules and regulations; and the delivery of superior service.
• Works closely with Provider Development, physician offices, employer groups and agents to establish better communication and resolves complex customer service and claim issues.

Skills

• Accountability
• Coaching/Mentorship
• Decision Making
• Hiring/Onboarding
• Innovation
• Key Performance Indicators (KPI)
• Oral/Written/Interpersonal Communication
• People Management
• Project Management
• Time Management

Minimum Qualifications

• Demonstrated operational experience and proficiency in prior roles.
• Demonstrated leadership experience and abilities (proactive, listening, team builder, coach, mentor, trustworthy, accountable, reliable, knowledgeable, growth mindset, continuous learner, compassionate).
• Demonstrated high engagement and performance with a passion for leadership and the development and success of others.
• Demonstrated ability of a high capacity for variable and challenging work; on-time delivery of high-quality work; time management; and task and project management.
• ​Demonstrated ability to effectively listen and communicate with diverse employees.
• Demonstrated alignment with company and department goals and strategies.

Preferred Qualifications:

• Demonstrated leadership experience in a previous operational role.
• Demonstrated experience supporting front desk operations within a medical office or healthcare environment.
• Proven ability to provide exceptional customer service, manage patient interactions professionally, and coordinate administrative workflows in a fast-paced setting.
• Bachelor's degree in a business or health related course of study obtained through an accredited institution. Education is verified.

Physical Requirements

• Ongoing need for employee to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs.
• Frequent interactions with providers, colleagues, customers, members and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.
• Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.
• Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.

Location:

Intermountain Health Park City Hospital

Work City:

Park City

Work State:

Utah

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience. 

$28.06 - $44.20

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.