- Location
- US
- Workplace
- Remote
- Type
- Full-time
- Seniority
- Lead
- Experience
- 14+ years
- Source
- Eightfold
Description
Drive Strategic Customer Growth Lead the long-term strategy for a portfolio of UKG's most strategic customer relationships, focused on increasing customer value, retention, and sustainable revenue growth. Develop and execute multi-year account strategies that align customer business priorities with UKG's capabilities, innovation roadmap, and strategic investments. Identify opportunities to expand UKG's strategic footprint by connecting customer objectives with new capabilities, products, and transformation initiatives. Continuously assess customer health, business priorities, organizational change, and growth opportunities to proactively shape account strategy. Establish governance frameworks and executive operating rhythms that drive accountability, transparency, and progress against strategic priorities. Develop trusted relationships with C-suite executives and senior business leaders across customer organizations. Facilitate executive business reviews, strategic planning sessions, transformation discussions, and governance meetings. Collaborate with Product, Services, and Customer Success to influence investments that improve customer outcomes and strengthen long-term partnerships. 14+ years of experience in enterprise software, consulting, strategic account management, executive relationship management, customer transformation, or related leadership roles. GTM Experience in Manufacturing, retail or Healthcare desired. Experience leading complex, enterprise-wide customer relationships with significant commercial impact and executive visibility. Proven ability to build trusted advisor relationships with C-suite executives and influence enterprise business strategy, transformation initiatives, and strategic investment decisions. Experience developing multi-year account strategies, executive engagement models, transformation roadmaps, governance frameworks, and business growth plans. Demonstrated ability to lead highly matrixed organizations, influence without direct authority, and orchestrate cross-functional teams around customer outcomes. Strong executive communication, facilitation, negotiation, and presentation skills, with experience leading executive business reviews and governance forums. Demonstrated business acumen with the ability to translate customer objectives into actionable strategies that deliver measurable business value. Experience managing Fortune 500 or Global 2000 strategic customer relationships. Experience in HCM, Workforce Management, SaaS, Cloud, AI, enterprise applications, or digital transformation. Consulting, advisory, customer transformation, or executive strategy experience. Deep industry expertise within one or more strategic UKG verticals. Experience leading executive governance boards, Quarterly Business Reviews, Executive Business Reviews, or customer advisory programs. Demonstrated success developing strategic account plans, identifying whitespace opportunities, driving executive alignment, and accelerating long-term customer growth.
