Senior Operations Specialist

Where Ambition Meets Innovation:

Build a career that matches all your initiative with an impressive dose of innovation. From cutting-edge resources and a collaborative environment to the freedom to make an impact and more, you’ll find the ingredients you need at LPL Financial to shape your success while helping clients pursue their financial goals. 

Job Overview: 

The Cash Management Retirement Senior Operations Specialist is responsible for complex escalations to ensures the policies and procedures regarding the movement of assets and securities in Retirement accounts are followed and can make decisions related to escalations while balancing risk tolerance.  Additionally, this role is key to the training of new associates to ensure they are prepared to process move money request accurately and efficiently.  This role requires a solid understanding of IRS regulations and rules related to Retirement move money transaction and the ability to educate. 

Responsibilities: 

• Handles high level/complex escalations by understanding the request, taking appropriate action and providing rational to resolve while keeping management informed 

• Provide trend analysis on processing queues and escalating as appropriate 

• Ability to make decisions while weighing risk tolerance 

• Facilitate the training of new team members using multiple methods to include updated training guides, shadowing and on-going processing support 

• Identify opportunities for training gaps within the team to work towards a solution and resolve 

• Understanding of IRS rules and regulations related to contributions and distributions in Retirement Accounts 

• Problem solve and conduct research on advisor related questions and escalations using a variety of tools 

• Consistently research, review and update department procedures to ensure they are aligned with IRS regulations 

• Assist with quality assurance reviews 

• Review, prepare and process complex retirement move money request to include RMD, Removal of Excess, Recharacterizations and Qualified Retirement Plan transactions 

• Actively participate in user acceptance testing for enhancements to current systems/processes 

• Proactively educate internal business partners and advisors on products and processes including necessary updates to intranet and advisor facing resources 

• Identify opportunities for process improvement and take ownership of implementation 

• Work collaboratively and efficiently with others in a fast pace, evolving environment 

What are we looking for?

We’re looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.

Requirements:

• 1+ years of financial services experience

• 1+ years of customer service experience 

• Experience with Microsoft Suite

Core Competencies: 

• Verbal and written communication skills

• Time-management skills 

• Attention to detail 

• Effective collaboration across departments 

• Decision-making skills 

Preferences: 

• Data analysis skills  

• Experience with BETA, Documentum, Clientworks  

• MS Excel and Dynamics experience  

• Experience managing work queues, mailboxes, and doing research 

• Bachelor’s Degree 

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