Operations Coordinator, Aerospace

Introduction

Join us at AIT, where we believe every day presents an opportunity to make a global impact!

We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction. 

Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT.  Find out what our people deliver.® means when you come move the world with us!  

Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.

Overview

The Operations Coordinator is responsible for coordinating and managing shipments from start to finish. This includes ensuring the secure, timely, and efficient movement of freight, liaising with customers, suppliers, and internal teams, and maintaining strict compliance with Hong Kong aviation, customs, and company standards. The role is hands-on and requires strong attention to detail, problem-solving skills, and a commitment to delivering exceptional customer service.

Responsibilities

Key Role Accountabilities

Shipment Coordination

• Coordinate and manage airfreight/logistics shipments end-to-end in line with customer deadlines.

• Liaise with customers, carriers, suppliers, warehouse teams, and overseas offices to ensure smooth operations.

• Monitor shipment progress proactively, identifying and resolving potential issues before they escalate.

• ​Ensure accurate and timely data entry and job management in CargoWise (or company systems).

• Provide operational support during shift or out-of-hours duties as required, ensuing continuity of service for time-critical shipments

Customer Service & Communication

• Act as a daily point of contact for customers, providing timely updates on shipment status, delays, or changes.

• Respond promptly to customer inquiries and resolve operational issues professionally.

• Build trust with customers by delivering consistent, reliable service and proactive communication.

• Ensure professional communication and customer updates are maintained across all shifts and countries, where required.

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Billing & Documentation

• Record supplier costs and customer tariffs accurately to support correct billing and profitability.

• Raise and issue invoices promptly upon proof of delivery (POD).

• Prepare and follow up on quotations, converting accepted quotes into live jobs.

• Resolve billing discrepancies and ensure documentation accuracy across all files.

Compliance & Safety

• Ensure all shipments comply with Hong Kong Customs & Excise regulations, aviation security protocols, and IATA Dangerous Goods requirements.

• Maintain awareness of CAD regulations and company compliance requirements.

• Report incidents or compliance concerns promptly.

• Complete and maintain required training certifications, including aviation security and DG awareness.

Problem Solving & Escalation

• Take ownership of operational issues, working to resolve them quickly and effectively.

• Escalate urgent or complex matters to the Operations Supervisor as needed.

• Share learnings from issues to help improve processes and avoid repeat problems.

Performance & Continuous Improvement

• Take responsibility for meeting operational KPIs, including on-time delivery, file closure, and billing accuracy.
• Keep operational files audit-ready at all times.
• Suggest and support process improvements to enhance efficiency, service quality, or cost control.
• Participate in cross-training to build team flexibility and resilience.

Qualifications

• College or above
• Proven experience in operations, ideally gained within the logistics, freight forwarding, or air freight.

• ​Proficiency in Chinese Cantonese) is essential to communicate effectively with drivers and suppliers; English proficiency required for internal and overseas communication.

• ​​Strong customer service and relationship-building skills, with the ability to manage multiple stakeholders.

• Effective verbal and written communication skills, with the confidence to liaise with customers and overseas offices.

• Proficiency in Microsoft Office and familiarity with freight management systems (CargoWise experience an advantage).

• Strong organisational skills with the ability to prioritise tasks while maintaining attention to detail.

• Problem-solving mindset with the ability to respond quickly and effectively under pressure.

• Self-motivated and able to meet deadlines in a fast-paced environment.

What AIT Can Offer You

In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Employee Support program. 

About AIT Worldwide

AIT Worldwide Logistics is a global freight forwarder that helps its customers grow by expanding access to markets all over the world where they can sell and/or procure raw materials, components, and finished goods. For more than 40 years, the America’s-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, food, government, healthcare, high-tech, industrial and life sciences. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground, and rail—on time and on budget. With expert teammates staffing more than 100 worldwide locations in Asia, Europe, India, and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services.  Learn more about AIT Worldwide Logistics, our culture and core values in action here.