Restaurant General Manager

Description

WE ARE

The Chatham Inn, Cape Cod’s only Relais & Châteaux and Forbes Five-Star hotel, is a luxurious boutique hotel with 18 guest rooms that blends the soul of a historic inn with modern decor and amenities, along with Cuvee, our fine dining restaurant and wine bar. Named as one of the Top 20 Hotels for Best Service in the United States and Top 20 Most Romantic Hotels in the United States, Chatham Inn Relais & Châteaux has been rated the #1 Hotel in Chatham, #1 on Cape Cod, Top 50 Hotels in the United States, one of the Top 1% of all Hotels in the World, and one of only 340 Forbes Five-Star hotels in the world.

Cuvée Bistro at The Chatham Inn is evolving into a relaxed, approachable coastal bistro with Mediterranean and French influences. We are moving away from a traditional fine-dining model toward something more vibrant, welcoming, and community-driven — while maintaining the polish and standards expected of a Relais & Châteaux and Forbes-recognized property.

OUR CULTURE | Individual Distinction, Collective Soul

At Noble House Hotels & Resorts, our philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all." And neither are our team members. We are a group of individuals that share a passion for hospitality. We let our personalities shine, and we like to have fun.

A day in the life...

The Restaurant General Manager will be responsible for overseeing all aspects of restaurant operations at Cuvée, ensuring the highest level of guest satisfaction, operational efficiency, and financial performance. The role will lead a team of dedicated professionals, maintain the restaurant’s prestigious standards and enhancing the overall dining experience.

Key Responsibilities:

• Operational Management: Oversee daily restaurant operations, ensuring smooth and efficient service. Implement and maintain standard operating procedures to ensure consistency and excellence.
• Guest Relations: Foster a welcoming and luxurious atmosphere for all guests. Address and resolve guest concerns promptly and professionally, ensuring a memorable dining experience.
• Team Leadership: Recruit, train, and develop a high-performing team. Provide continuous feedback and conduct regular performance evaluations. Promote a positive work environment and team culture.
• Financial Management: Manage budgets, control costs, and optimize revenue. Analyze financial reports to monitor performance and implement strategies for improvement.
• Quality Control: Ensure compliance with health, safety, and sanitation standards. Maintain the highest levels of food and service quality.
• Marketing and Promotion: Collaborate with the marketing team to develop and implement promotional activities, events, and initiatives to attract and retain guests.
• Inventory Management: Oversee inventory control, ordering, and stocking of supplies. Ensure cost-effective purchasing while maintaining quality.
• Vendor Relations: Establish and maintain relationships with suppliers and vendors to ensure the best quality and pricing.
• Strategic Planning: Develop and implement long-term strategies to enhance the restaurant’s reputation and profitability.

Requirements

You own this if you have…

• Proven experience as a Restaurant Manager or similar leadership role in a luxury, Forbes 5-star, or equivalent establishment.
• Strong understanding of restaurant operations, financial management, and guest service excellence.
• Exceptional leadership and team management skills, with the ability to inspire and motivate a diverse team.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a proactive approach to challenges.
• High level of professionalism, with a focus on guest satisfaction and attention to detail.
• Bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred.

We’ve got you covered… At The Chatham Inn, we are proud to offer our team members the best perks and benefits.

• State Health Insurance; Company Dental and Vision; and 401K - Contribution and Matching
• On Demand Pay- your pay before payday
• Team Member/Family/Friend home and restaurant discounts within Noble House Hotels & Resorts (nationwide)

Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.