Service Scheduler

As a Service Scheduler you will manage customer requests for service appointments to align with front-line resources, business requirements and management direction. Your goal will be to utilize your strong time management and problem-solving skills to optimize assets, resources and product utilization within established policies and procedures. Your success will be measured by your ability to effectively schedule work, maximize resource utilization, and consistently meet customer and business expectations.

​What We Offer:  

• Work Environment - Work onsite at our Crown Street location in Saint John, NB with access to our fitness facility
• Competitive Compensation –Includes an annual bonus plan, pension plan, and parking allowance
• Flexible Benefits Plan - In effect from day one and offers three levels of coverage to select from to meet your unique, personal needs
• Paid Vacation - Plus an annual option to purchase additional vacation too
• Wellness Support – With 24/7 access to our Employee & Family Assistance Program
• Opportunity to give back to some amazing causes in our community – Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching program

Your Responsibilities:

• Respond to all customer requests for service appointments, creating appointment availability to meet business demands
• Organize workflow and appointments utilizing technology applications
• Manage technician schedules working with managers to ensure that all technician resources are fully utilized
• Keep operation flow by ensuring daily and weekly reporting are updated
• Schedulers are responsible for ensuring that milestones for compliance and regulatory projects are met through a deliberate and efficient work plan
• Collaborate with field managers across the business to ensure that the flow on information is without disruption
• Collaborate closely with field managers and operational teams to ensure resources are utilized effectively and service commitments are achieved

Your Skills:  

• Strong communication skills with an ability to quickly build rapport and maintain relationships
• Problem solving/decision making skills as well as an ability to multi-task
• Computer literacy is required, good organizational skills, strong analytical skills, and good interpersonal skills
• Ability to work well with others is required
• Excellent customer service skills

Your Experience:  

• Choose High school diploma or post-secondary education preferred
• Experience in a customer service environment
• Experience in analytics or scheduling
• Experience in the oil & gas industry considered an asset 

The expected salary range for this position is $47,840 - $59,800. Placement within range will be based on relevant experience, qualifications, and skills.

Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that’s created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyone’s responsibility.​

Job Requirements - Work Experience

Customer Service

Job Requirements - Education

Diploma/High School Equivalent