Client Success Manager (SEO/Digital Marketing)

Job Summary

We are looking for an experienced Client Success Manager who has worked with SEO or digital marketing clients, preferably in a digital marketing agency. The ideal candidate will be responsible for managing client relationships, ensuring successful campaign execution, coordinating with internal teams, and driving client satisfaction and retention.

Key Responsibilities

• Serve as the primary point of contact for assigned SEO and digital marketing clients.
• Build and maintain strong, long-term client relationships.
• Understand client goals and translate them into actionable strategies with internal teams.
• Coordinate with SEO, content, paid marketing, and web development teams to ensure timely project delivery.
• Monitor campaign progress, analyze performance, and present regular reports and insights to clients.
• Conduct client meetings, performance reviews, and strategy discussions.
• Identify opportunities for upselling and cross-selling digital marketing services.
• Resolve client concerns proactively and ensure a high level of customer satisfaction.
• Manage multiple client accounts while maintaining quality and meeting deadlines.
• Lead, mentor, and coordinate with account management or client servicing teams to improve operational efficiency.

Required Qualifications

• Bachelor's degree in Marketing, Business Administration, Communications, or a related field.
• 7 years of experience in Client Success, Account Management, or Client Servicing.
• Prior experience working in a digital marketing or SEO agency is strongly preferred.
• Good understanding of SEO, digital marketing, and online marketing strategies.
• Experience managing multiple client accounts simultaneously.
• Proven experience in team management or leading cross-functional teams.
• Excellent communication, presentation, and stakeholder management skills.
• Strong problem-solving, organizational, and project management abilities.

  Preferred Skills

• Working knowledge of SEO concepts, Google Analytics, Google Search Console, and digital marketing reporting tools.
• Familiarity with PPC, social media marketing, content marketing, and website optimization.
• Experience using CRM and project management tools.
• Ability to interpret campaign data and provide strategic recommendations.
  
  About Us
  EbizON is a global team specializing in building technology products and driving growth through multi-channel digital marketing. We’ve partnered with Fortune companies, eCommerce brands, SaaS firms, and VC-funded startups—helping over a dozen billion-dollar companies with consulting, technology, and digital transformation.
  We take pride in our fun, collaborative, and growth-focused culture built on integrity, creativity, innovation, mindfulness, and teamwork. Our goal is simple—make life better by giving people peace of mind through impactful solutions.
  
  Why Join Us
• Equal Opportunity Employer: We value diversity and inclusivity across all teams.
• Flexible Timings: Enjoy the freedom to balance work and life your way.
• Global Exposure: Collaborate with clients worldwide through virtual platforms like Teams and Zoom.
• Retreats & Celebrations: Connect, unwind, and celebrate with fun Fridays and festive events.