Procurement Service Liaison

Are you a master problem-solver who thrives at the intersection of supply chain logistics, customer relationship management, and high-stakes aerospace operations? Do you excel at turning complex forecast data into seamless delivery execution while keeping critical aircraft flying?

At Airbus Helicopters, Inc., we are looking for a high-caliber Procurement Service Liaison to serve as our mission-critical focal point. In this role, you won't just be managing purchase orders—you will be the ultimate strategic bridge between our internal operations, external suppliers, and Airbus affiliates worldwide to ensure that critical and AOG (Aircraft on Ground) parts are exactly where they need to be, when they need to be there.

Meet the Team:

The Procurement team's mission is to acquire indirect goods and services for Airbus commercial aircraft and helicopters, playing a major role in generating value and contributing to the overall competitiveness of the company. Our team members ensure on-time delivery and on-quality of equipment and systems, drawing on their expertise in Industrial, Operations & Quality Management, and strong relationship building skills to problem-solve and proactively mitigate supply chain issues.

Your working environment:

On the eastern border of Mississippi you’ll find Columbus, home to our Helicopter manufacturing and assembly lines and Center of Excellence for the entire North America region. It’s here that we produce the UH-72A Lakota Helicopters for the U.S. Army in addition to the H-125 aircraft for civil and commercial customers.

How we care for you:

• Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”)

• Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program.

• Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages. 

Your Challenges:

Customer Interface and Facilitation:  40%

• Build customer rapport; adapt a clear, simple and efficient mode of both directions closed loop communication internally and externally.

• Create collaborative action plan and present a status on action closure along with progress on previous customer concerns and resolutions.

• Manage the external/internal customer issues, concerns and complaints. 

• Remain informed of issues, follow the action plans to closure, and discuss with the customer ensuring on-time delivery, on-quality and 100% customer satisfaction.

• Understand the customer dynamics, operational and strategic goals and business requirements.

• Communicate, coordinate and facilitate the operational needs of the customer with the internal functional departments.

• Raise to appropriate levels when resolutions cannot be reached

• Hold regular meetings with Airbus affiliates/Internal Customer Support personnel to discuss and organize material shipments to support AOG, critical items and other requirements.

Support and Process Management:  40%

• Coordinate with internal teams to review/lead forecast and provide, including updates 2 times per year, to partners along with external suppliers. 

• Facilitate quarterly meetings to handle any risk associated with the forecast. 

• Notify customers of risk to anticipate and give mitigation recommendations. 

• Give overview of risk, which customers they impact, percentage of customer’s business compromised and recommended mitigation plan to management.

• Engage Strategic Procurement when suppliers advise of change in lead times to allow discussion between parties, including DMG group, if lead times need to be changed in SAP.

• Provide feedback to Strategic and Procurement Operations from external suppliers regarding forecast. 

• Facilitate forecast alignment with them on forecast risks and ways to avoid identified concerns.

• Review procedures, methods and techniques used in inventory management and establish new concepts and procedures, as well as actions, aimed at achieving controls intended to reduce or prevent material shortages while in parallel minimizing over-stocking that results in excessive inventory costs.

• Assist Procurement Operations in expediting of materials into the facility to secure the delivery of customer and production requirements on a timely basis. 

• Ensure status of expedited materials is communicated and visible to all parties involved.

• Lead information loop with programs to ensure on time completion of PO’s and sales orders for new and rework parts. Assist in resolving any goods receipts that are blocking parts from being received.

• Assist in facilitation of Siebel Service Requests to support return or replacement of parts from Airbus affiliates that are found to have quality issues. 

• Service Requests should be completed in a timely manner to not block customer requirements and increase parts held in quarantine. Continual oversite of SR’s is expected until complete resolution is achieved.

• Facilitate with necessary internal departments for resolution when quality and/or engineering issues are brought to Airbus from suppliers or internal customers.

• Create / Manage PO’s for suppliers to support the business.

Metric Assessment and Analysis:  20%

• Manage the preparation and distribution of status reports. 

• Connect with customers and vendors, when needed, to support required delivery dates.

• Assess Capacity analysis, Rate Readiness Studies and Capital investment information when provided by suppliers. Give appropriate feedback to management including risk assessments, recovery plans by supplier and recommended mitigations.

• Track and assist in closing quality notes to allow continual movement of parts to support customers.

• Collaborate on preparation of overall assessments of suppliers, quarterly forecast template along with risk mitigations and data sharing with internal customer.

Your Boarding Pass: (Required for consideration)

• Must have Bachelor’s degree or equivalent work experience (4 years)

• Must have a minimum of 7 years’ experience in Supply Chain, Project Management, Customer Service, Planning

• Must have 5 years of confirmed experience in the Aviation Industry

• Supply Chain Management, Strong Data Analysis, Business Insight, Logistics 

• Time Management and ability to multi-task 

• Understands customer needs and follows through by communication and creating action plans to meet customer requirements.

• Ability to understand forecasting structure and collaborate with suppliers on future requirements

• Ability to meet critical customer timelines and provide high level status to management

• Understands FAR’s and DFAR’s

• Strong MS Excel skills 

• Strong SAP, MRP System knowledge

Preferred Education/Skills:

• Advanced degree in industrial supply chain, project management and/or engineering

• 10 years’ experience Supply Chain, Project Management, Customer Service, Engineering, Planning

Travel Required: 

• 5% Domestic and International

Citizenship: 

• US Person under ITAR definition (U.S. Citizen, green card holder or person covered under our existing ITAR license)

Physical Requirements: 

• Onsite or remote:  95% Onsite in Columbus, MS

• Vision: able to see and read computer screens and other electronic equipment with screens, able to read documents, reports and engineering drawings.  Daily

• Hearing: able to participate in conversations in person and via teleconference or phone and to hear sounds on the production floor including safety warnings or alarms.  Daily

• Speaking:  able to speak in conversations and meetings, deliver information and participate in communications.  Daily

• Equipment Operation: able to operate most office and personal electronic equipment. Daily

• Carrying: able to carry documents, tools, drawings, electronic equipment up to 10lbs/5kgs.  Daily

• Lifting:  able to lift documents, tools, drawings, electronic equipment up to 10lbs/5kgs. 10lbs. Daily

• Pushing / Pulling:  able to push and pull small office furniture and some equipment and tools. Occasionally

•  Sitting:  able to sit for long periods of time in meetings, working on the computer. Daily

• Squatting / Kneeling:  able to squat or kneel to retrieve or replace items stored on low shelving. Occasionally

• Standing: able to stand for discussions in offices or on the production floor.  Daily

• Travel:  able to travel independently and at short notice.  Frequently

• Walking:  able to walk through office and production areas including uneven surfaces. Occasionally

• Administrative position only PPE required: Steel-toed shoes are required for all shop floor visits, appropriate hearing/eye protection may also be required when visiting the shop floor.

Take your career to a new level and apply now!

A full job description will be provided to candidates who progress to the interview stage or any candidate upon request