Circulation Lead

Performs tasks related to coordinating and leading daily functions of the Caldwell Public Library Circulation staff. Performs routine circulation, shelf maintenance and clerical functions; and performs related work as required.

The principal function of an employee in this class is to perform and participate in coordinating and leading the daily functions of the Library Circulation team, while providing excellent customer service. This class is distinguished from the class of Circulation Assistant by the performance of more complex administrative support duties requiring detailed knowledge of the library, including the coordination of scheduling and assisting the circulation supervisor with planning, assigning and training new staff.  The work is performed under the general direction of the Circulation Supervisor. The nature of the work performed requires that an employee in this class establish and maintain effective working relationships with board members, employees, patrons, other government agencies, and the general public. The principal duties of this class are performed in a general office environment.

• Plans and coordinates the work of Circulation staff, including the monitoring of work schedules, assisting in interviewing for new or vacant positions, and providing direction when necessary; or makes recommendations which are given particular weight about the change of status or other employees.
• Works with the Circulation Supervisor to plan, assign, train, coordinate, and review the work of Circulation staff.
• Provides daily communication to Circulation staff so that responsibilities are done in a timely, efficient and knowledgeable manner.
• Makes effective independent decisions representing day-to-day issues that do not require team discussion, input or agreement.
• Processes Collection accounts for cash and/or material recovery.
• Gathers, assembles, updates, distributes and/or files a variety of information, forms, records and data as requested.
• Performs routine circulation, shelf maintenance and clerical functions at the library.
• Checks-in and checks-out library resources.
• Gathers and maintains circulation statistics.
• Shelves library resources, inputs data, issues library cards, and collects monies.
• Assists customers with sign-ins of public computers, renewals, account issues, library holdings, and general information.
• Coordinates with library staff to manage work schedules and workflow.
• Responds to information requests from other agencies and the general public. 
• Keeps designated library staff fully and accurately informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems.
• Attends approved meetings, workshops and training sessions and reviews publications and audio-visual materials to become and remain current on the principles, practices and new developments in assigned work areas.
• Responds to citizens’ questions and comments in a courteous and timely manner.
• Communicates and coordinates with  others to maximize the effectiveness and efficiency of interdepartmental operations and activities to help keep a positive work environment as well as works as a team member.
• Respects the opinion of others and maintains a positive and professional working relationship with employees, supervisors and others.
• Performs other related duties as assigned.

• High school diploma or GED; and
• Previous experience in library services; or
• Any combination of education, training and experience which provides the skills, knowledge and abilities necessary to perform the work.
• Must successfully pass a pre-employment background check, and drug test to include prescription medications. 
• Required to work evening and weekend hours.